CalWORKs Specialist (Bilingual English/Spanish)

Job Title: CalWORKs Specialist (Bilingual English/Spanish)

Department: Child Care Family Services

Reports To: Resource and Referral Manager

FLSA Status: This is a non-exempt, full-time (37.50/week), Union Position

Level: 5

Salary Range: $48,730.50-$51,698.21

ABOUT CHILDREN’S COUNCIL

For over 50 years, Children’s Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than 150 team members help families navigate their child care and preschool options and secure financial assistance to pay for it. We provide home-based child care businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second largest nonprofit contractor, with an annual budget of over $250 million, we are a major stakeholder in the child care system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a child care champion, we want you on our team.

POSITION SUMMARY

The specialist provides logistical and administrative support to ensure that CalWORKs-eligible families can access child care. They will guide families through the enrollment process, starting from the referral made by the Human Services Agency to the Children's Council. The specialist will establish new family records and assign them to staff members. Additionally, the specialist will support families who have applied for CalWORKs but may not be eligible for services. They will assist these families in applying for various subsidies and support them throughout the application, childcare search, and enrollment process. The specialist will also serve as the backup to the Family Support Coordinator.

This position operates in a 3/2 hybrid work model working 3 days in office and having the option to work 2 days from home.

KEY QUALITIES

· You are a dependable colleague, collaborative, and someone that your team can rely on.

· You have a passion for connecting families from diverse backgrounds to high-quality child care

· You have a growth mindset and a willingness to continually develop your skills.

PROGRAM SUPPORT

· Supports collaboration and co-location program with San Francisco Human Services Agency by outreaching to relevant parties regarding subsidy eligibility and program preferences.

· Educates families about available childcare programs and quality childcare indicators

· Provides child care referrals for families based on program preferences

· Input and/or migrates family information in our childcare voucher software systems, and inputs notes on work completed.

· Assigns new childcare voucher families to staff with following funding regulations

· Regularly tracks the number of cases assigned to each staff member and shares this information with the management team when concerns arise regarding language capacity and caseload limits.

· Generates data reports related to childcare voucher caseloads, such as timeframe of enrollments, language needs and other trends.

· Informs management team on recently assigned cases and those families that are pending.

· Helps the manager with collecting data that is needed for funders on a monthly, quarterly, bi-annual, and annual basis.

· Provides backup support when the Family Support Coordinator is on approved time off or sick leave. This would entail prioritizing assigning urgent cases while enabling the CalWORKs Specialist to maintain their regular duties in a reasonable timeframe. The time allocated for backup will be agreed upon through a discussion between the specialist and the manager.

QUALIFICATIONS

· At least 2 years of professional work experience, preferably in social services.

· English/Spanish fluency to inform clients of our procedures and programs.

· Experience working closely with the public where providing excellent customer service is key.

· Strong listening and communication skills. Must have the ability to adapt communication style to meet the individual client needs.

· Experience navigating client interaction and multiple distractions.

· Proficiency with data entry, database navigation, spreadsheet creation, and Microsoft Office Suite products.

· A background clearance is required.

PHYSICAL REQUIREMENTS

· Must be able to remain stationary for extended periods of time.

· Must be able to move throughout the office, access files, meet with clients, and climb four flights of stairs if needed.

· Requires the mental acuity to perform the essential functions as outlined in an accurate and timely fashion.

Equal Opportunity & Equity Statement:

Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability, or sexual orientation.