Care Advocate Representative

About Infinit-O:

Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.

Specific Duties and Responsibilities:

• Management of inbound lead volume via the client's self-evaluator app and via chat contacts through the client's website
  

• Following up with potential clients with pre-determined outbound communication
  

• Re-engagement efforts to the database lead to foster movement in the admissions process and share information on the brand and treatment options
  

• Opportunity Development: work within a database of potential clients and in the reception of marketing qualified leads to accomplish the following goals
  

• Determine the viability of the lead as a potential client for programming
  

• Create an inquiry in Salesforce for an Admissions Counselor to follow up on and initiate the sales cycle if the lead is determined to be viable
  

• Coordinate with appropriate Admissions Counselors for follow up and next steps
  

• Enhance viability of early stage leads and generate increased conversion to inquiry
  

Requirements

Requirements:

• 1 to 3 years of BPO experience in a Sales account
  

• Strong ability to creatively problem-solve quickly
  

• Conversion (sales) minded with an ability to work with a sense of urgency
  

• Healthcare sales background preferred; not required
  

• Ability to manage process, contain crisis, and work with a system with many moving parts
  

• Skilled at authentic compassionate communication and an ability to instill motivation in a potential client. 
  

• Ability to work remotely
  

Qualifications:

• Excellent interpersonal, customer service and problem-solving skills.
  

• Excellent verbal and written communication skills.
  

• Ability to work collaboratively within a team.
  

• Detail oriented, highly accurate and productive.