Care Operations Planning Manager

WE ARE BETCLIC 🎯

Betclic, European leader in sports betting, is much more than just an online gaming site! Also offering Poker, Horse Racing, and Casino games across various countries and continents, it is an inspiring and forward-thinking company: every day brings new challenges in a modern and dynamic environment. As an influential player in the tech industry, with strong and sustained growth over the years, we believe in innovation through diversity and inclusion and encourage everyone to reach their full potential. With our multicultural team, we provide an optimal, safe and responsible gaming experience, powered by cutting-edge technology.

WHY JOIN US? 🚀

At Betclic, success comes from passionate and committed teams. Here’s why you’ll love working with us:

💡An international and creative environment where every project is an opportunity to innovate

📈Hypergrowth that brings new challenges and development opportunities every day

🏡A healthy work-life balance: flexible remote work and workplace well-being are essential pillars for us

🌟A unique and friendly atmosphere, with 1,300 employees across 5 countries and our headquarters in Bordeaux

⚽️Are you passionate about sports and tech? Join us and help shape the future of online gaming!

➡️To learn more about our work environment and events, check our Instagram page: https://www.instagram.com/betclicgroup/

ENTER THE GAME

As our Care Operations Planning Manager, you will orchestrate the daily and long-term tempo of our Customer operations. You're the one making sure we show up at the right time, in the right way, with the right people—balancing efficiency, empathy, and experience. You’ll lead scheduling, real-time operations, and absence/overtime management to ensure our teams are always ready to meet customer needs with excellence and care.
This role is key to our strategy—you’ll combine data-led decision making with human-centric planning to create a smarter, more responsive support experience

YOUR ROLE AT BETCLIC

In this role, your main missions are:

• Lead and empower the Care Operations Planning team, fostering a culture of agility, collaboration, and continuous improvement.
• Design and optimise scheduling frameworks that reflect player demand, team wellbeing, and business priorities.
• Oversee real-time operations, adapting resourcing dynamically across channels (chat, email, etc.) to match live volume patterns.
• Manage absence and overtime tracking with accuracy, transparency, and fairness.
• Introduce and scale new tools, technologies, or methods that elevate how we forecast, schedule, and support operations.
• Collaborate cross-functionally with Operational, Product, and Tech teams to align planning with product releases, campaigns, or peak periods.
• Communicate trends and insights clearly and proactively to key stakeholders, adjusting the rhythm when needed.
• Champion a people-first approach, balancing operational needs with staff wellbeing, engagement, and compliance.
• Continuously evolve how we define “coverage,” infusing innovation, AI tools, and creative thinking into workforce planning.

WHO ARE WE LOOKING FOR🔍

• Proven experience in workforce planning, scheduling, or real-time operations in a customer-facing environment.
• Strategic and analytical mindset, with the ability to turn data into action.
• Tools-savvy, with working knowledge of planning software, dashboards, and (ideally) SQL or similar data tools.
• Excellent communicator, able to translate insights and influence across levels.
• Comfortable in fast-paced, dynamic environments where priorities shift and innovation is welcomed.
• Fluent in English.

MINDSET & SKILLS THAT MATTER HERE

• Groundbreaking in your thinking
• Original in your solutions
• AI-first in your mindset
• Trustworthy in your execution

And beyond that:

• Adaptive and proactive
• Collaborative and empathetic
• Organised and focused
• Analytical but people-oriented
• Curious and continuous learner

WHAT CAN YOU EXPECT? 🎁

🌍Travel & Leisure benefit up to €600 per year

🏋️Fitness benefit up to €30 per month

🍽️Meal allowance

🩺Private health insurance after 6 months of employment

✅Private pension scheme after 6 months of employment

🏠Relocation package

💻Hybrid work arrangement from Malta

✈️Possibility to work remotely from home country for a few weeks per year

📚Constant focus on skills development with a personalised annual training program

📈Career development in an international environment

Indefinite contract, available immediately in Sliema, Malta

📍 Betclic Group - Tagliaferro Business Centre, Level 3, Gaiety Lane, Sliema SLM1551, Malta