Care Product Specialist

WE ARE BETCLIC 🎯

Betclic, European leader in sports betting, is much more than just an online gaming site! Also offering Poker, Horse Racing, and Casino games across various countries and continents, it is an inspiring and forward-thinking company: every day brings new challenges in a modern and dynamic environment. As an influential player in the tech industry, with strong and sustained growth over the years, we believe in innovation through diversity and inclusion and encourage everyone to reach their full potential. With our multicultural team, we provide an optimal, safe and responsible gaming experience, powered by cutting-edge technology.

WHY JOIN US? 🚀

At Betclic, success comes from passionate and committed teams. Here’s why you’ll love working with us:

💡An international and creative environment where every project is an opportunity to innovate

📈Hypergrowth that brings new challenges and development opportunities every day

🏡A healthy work-life balance: flexible remote work and workplace well-being are essential pillars for us

🌟A unique and friendly atmosphere, with 1,300 employees across 5 countries and our headquarters in Bordeaux

⚽️Are you passionate about sports and tech? Join us and help shape the future of online gaming!

➡️To learn more about our work environment and events, check our Instagram page: https://www.instagram.com/betclicgroup/

ENTER THE GAME

As a Product Specialist in the CARE squad, your mission is to ensure our support tools and workflows are deeply aligned with operational realities and deliver meaningful value to both customer-facing teams and our players. You’ll work at the intersection of Product, Operations, and Engineering; combining deep product knowledge, customer expertise, analytical thinking and strong collaboration skills.

YOUR ROLE AT BETCLIC

Act as a Subject Matter Expert

• Develop & maintain deep knowledge of CARE products and workflows; serve as a go-to resource for cross-functional teams.
• Represent operational and end-user perspectives in product discussions, ensuring features and improvements are grounded in real-world context.
• Stay informed of product and process changes happening across the company that affect customers, and ensure they’re reflected in support knowledge assets.

Support product discovery & delivery across CARE

• Collaborate with Product Managers to uncover user needs, pain points, and areas of opportunity across the CARE product suite.
• Conduct gap analyses, synthesize user feedback, and contribute directly to discovery artifacts such as journey maps, problem statements, or early solution sketches.
• Assist in the delivery of scoped product initiatives, such as feature enhancements, operational tool upgrades, or process improvements; from requirements definition through rollout support.
• Actively collaborate with Product Managers, Designers, Engineers, Ops, and other stakeholders to ensure CARE products deliver excellent user outcomes.

GenAI oversight

• Act as the knowledge engineer for our GenAI assistant by curating, structuring, and maintaining its content sources to ensure accurate, clear, and reliable responses.
• Act as a second-line reviewer for escalated issues: Investigate interaction traces, validate problems, and triage appropriately for escalation.
• Identify and document behavior patterns, system gaps, or misunderstanding trends. Test and validate hypothesis.
• Deliver clear and actionable reports to Product and Engineering teams that drive bot performance improvements.

WHO ARE WE LOOKING FOR🔍

• Excellent command of English
• Extremely strong polish language and writing skills with attention to detail, accuracy, grammar, spelling and phraseology
• Ability to write engaging instructional contents, scripts, and storyboards
• Detail oriented, organized, with high attention to accuracy and quality of the results
• Forward thinking, creative mindset and reasoning ability; must be able to anticipate and solve problems
• Collaborative, strong team player
• Previous experience with AI and Chatbot solutions considered a plus

WHAT CAN YOU EXPECT? 🎁

🌍Travel & Leisure benefit up to €600 per year

🏋️Fitness benefit up to €30 per month

🍽️Meal allowance

🩺Private health insurance after 6 months of employment

✅Private pension scheme after 6 months of employment

🏠Relocation package

💻Hybrid work arrangement from Malta

✈️Possibility to work remotely from home country for a few weeks per year

📚Constant focus on skills development with a personalised annual training program

📈Career development in an international environment

Indefinite contract, available immediately in Sliema, Malta

📍 Betclic Group - Tagliaferro Business Centre, Level 3, Gaiety Lane, Sliema SLM1551, Malta