Carrier Sales Representative (CSR)

Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for a Carrier Sales Representative for the US brokerage company who will build relationships with carriers to move freight for our customers. The Carrier Sales Representative will work on securing a carrier at the right price and right time to meet our customers’ needs. This is a fast-paced, high-energy role that provides an opportunity to make an impact in logistics all over the nation.

Responsibilities:
• Create and maintain carrier relationships with Carriers via phone and email
• Build strong relationships with trucking company key contacts
• Source/negotiate with qualified carriers to move freight
• Leverage our technology platform, data, and other resources to make informed decisions, negotiate price, drive automation, and improve efficiency
• Manage updates, communications, and movements
• Communicate load statuses, issues, and concerns to the sales team to resolve and provide 100% WOW Customer Service
• Maintain documentation to ensure all compliance standards are met and all details are accurately communicated and tracked in the system
• Manage carrier satisfaction metrics
• Manage carrier performance metrics
• Provide exceptional service to our carriers and customers
• Ability to conduct business review calls and/ or discovery calls with the carrier

• Maintain the Carrier Sales CRM tool in our TMS
• Meet or exceed daily, weekly, and monthly goals

Working conditions:

• Schedule: Monday - Friday 8 - 5 pm CST

• Office or remote mode;

• Comfortable work environment;

• Competitive salary paid on time;

• Working in an international company with the possibility of professional growth;

• Pieces of training and teamwork;

• Support at all levels within the organization.

• 2+ years of experience working in the freight/logistics industry

• Driven and competitive nature with strong problem-solving abilities

• Strong decision-making skills and the ability to work independently

• Ability to persuade, motivate, influence, and negotiate with others

• Strong organizational skills

• Outstanding communication and negotiation skills

• Remain positive and flexible in an ever-changing environment with shifting priorities