Case Manager

*Job Summary:*

As a Case Manager, you'll oversee customer accounts, manage service requests, and ensure timely resolution of issues. You'll work closely with technicians, customer service teams, and other stakeholders to deliver high-quality pest control services and maintain strong customer relationships.

*Responsibilities:*

1. *Customer Service:*
   - Manage customer accounts and service requests efficiently.
   - Communicate with customers regarding service schedules, issues, and resolutions.
   - Ensure customer satisfaction and retention.
2. *Case Management:*
   - Oversee service cases from initiation to resolution.
   - Coordinate with technicians and other teams for timely service delivery.
   - Resolve customer complaints and escalate issues as needed.
3. *Service Coordination:*
   - Schedule and manage service appointments.
   - Ensure technicians have necessary information and resources.
   - Track service progress and outcomes.
4. *Quality Assurance:*
   - Monitor service quality and customer satisfaction.
   - Identify opportunities for improvement and implement corrective actions.
5. *Collaboration:*
   - Work with customer service, operations, and sales teams.
   - Communicate effectively with customers and stakeholders.