Case Manager- Olmstead Services

Job Title: Case Manager- Olmstead Services

Department: Administrative Services

Reports to: Olmstead Services Supervisor

Job Classification: Non-Exempt, full-time

Job Summary:

Under the direction of assigned supervisors, Case Managers for Olmstead Services provide on-site, third-party case management services to residents of Nursing Facilities for Mental Health (NFMH) to facilitate residents’ return to the community of their choice. Case Managers will be responsible for coordinating services between NFMH staff and Certified Community Behavioral Health Clinics (CCBHCs) to ensure alignment with Pre-Admission Screening and Resident Review (PASRR) recommendations and the resident's identified goals. They will be the primary connector for all parties, including but not limited to CCBHCs and CDDOs, related to successful discharge planning for the resident. Case Managers will deliver all services in alignment with trauma-informed principles and supporting informed consumer choice.

Essential Job Responsibilities:

• Be on-site at the NFMH to meet with residents and other service providers several days per week to complete at least one monthly one-on-one meeting with NFMH residents and/or legal guardian (as relevant).
• Ensure alignment of services offered by all providers and residents’ goals on a regular basis.
• Act as a liaison between NFMH nursing and social service staff, CCBHC Liaisons, CDDO Liaisons, Specialized Services, and other providers.
• Ensure that all relevant parties, including teams at the state agency, are notified of significant changes to a resident’s status.
• Complete all contract reporting requirements, including monthly reports and narrative resident reports.
• Demonstrate excellence in a person-centered, culturally competent approach, ensuring that residents are empowered to identify goals and preferences for their next steps after an NFMH admission.
• Promote a positive image of HealthSource by initiating, developing, and sustaining effective relationships with Olmstead Services stakeholders.
• Actively engage in the quality initiatives undertaken by HealthSource.
• Adapt to changing work priorities and a fast-paced environment while maintaining a professional and positive attitude.
• Maintain confidentiality per Health Information Portability and Accountability Act (HIPAA) and relevant state statutes.
• Lead with and promotes HealthSource values.
• Perform all other duties as assigned.

Physical Demands:

• Frequently required to speak, write, and memorize.
• Constantly required to talk, read, problem solve, see, hear, and sit.
• Push, pull, lift, or carry 20 pounds.
• Occasionally required to bend, twist, squat, kneel, stand, walk or balance.

Additional Duties:

Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor

Benefits:

• Flexible scheduling options to promote a healthy work-life balance.
• Fully remote work capabilities.
• HealthSource covers 65% of health and dental insurance premiums.
• Employees receive 8 paid holidays, 2 floating holidays, and additional paid time off.
• Eligibility to participate in our 401k matching program after one year of employment.
• Unlimited access to trainings and continuing education units (CEUs) through our Learning Management System, Relias.
• HealthSource covers the costs for obtaining the ICH Crisis Helpline Specialist Certification.
• A variety of other benefits are offered and can be found in the Employee Handbook.
• Opportunities for career advancement within the organization.
• Additional benefits are available and outlined in the Employee Handbook.

Required Job Qualifications:

• Bachelor's Degree in social work or other human service-related field, or equivalent experience.
• Two (2) years of experience working with individuals with mental illness, substance misuse disorders, and/or IDD required.
• Experience with or knowledge of the CCBHC system and other social service networks serving Kansas, preferred.
• Case management, patient advocacy, or care coordination experience preferred.
• Ability to work independently and in cooperation with others;
• Strong oral and written communication skills;
• Strong interpersonal skills in working with diverse populations;
• Strong organizational skills;
• Demonstrate superior customer service skills;
• Prior computer experience and basic computer fluency;
• Demonstrate ability to learn and use new technologies, including computer programs and health record systems;
• Access to reliable transportation, and a valid Driver's License;
• Maintain effective, cooperative working relationships with people, both internally and externally, as it relates to the operations and business of HealthSource;
• Demonstrate an energetic and positive approach to the rapidly evolving changes and challenges of a complex workplace;
• Must successfully complete all required background checks.