CCaaS Implementation Specialist

CCaaS Implementation Specialist

Travel: Up to 5%

Location: Remote

Navixus is hiring a CCaaS CCaaS Implementation Specialist with a passion for learning new technologies.  In this role you will be deploying CCaaS Customer Experience technology.  We are growing our team and seeking a team member who is comfortable jumping into a project and helping with solutioning, building, configurations, troubleshooting, call flows and helping Clients understand how the CCaaS platform functions. In this role you will work with complex Contact Center applications to solve for our Client’s business needs. You will be instrumental in the migration and deployment of the solutions. You will use your knowledge and expertise to help determine operational impacts to the business/Contact Center. You will work autonomously as well as with a team of other developers/engineers and architects.

Qualifications For Success:

• 1-5 years of hands on experience with general contact center technology (implementation, configuration, coding, unit testing), Software development  (JavaScript, Java, C#, Python, and/or Conversational AI


• Ability to work with Clients (collect requirements, present and lead conversations)


• Defect resolution


• Ability and passion to learn new CCaaS and conversational AI Technologies


• Experience migrating from legacy/on prem to  Cloud telephony platforms is preferred


• Experience enterprise Clients preferred.


• Bachelor’s degree in computer science, IT, or engineering preferred


• Experience with software development and API integrations to include design and testing preferred


• Provide solution optimization and process improvement with unique template IVR and interaction routing preferred

The pay range for the US role is $75,000 - $115,000 per annum The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law).

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected].”