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Our doors are open, and we are still providing care. Planned Parenthood South Atlantic is committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. We are a team of compassionate and dedicated staff members, and we will continue to open our doors to those who need it.
Are you worried about applying because you feel you don’t meet every single requirement? At PPSAT we are dedicated to building a diverse, inclusive, and authentic workplace! If you’re excited about a position but your past experience doesn’t align perfectly with every qualification in the job posting, we encourage you to apply anyways. You may be the candidate PPSAT is looking for!
The challenges we face, past and present, only strengthen PPSAT's commitment to our communities and employees. Our work has staying power. Come join us one of the nation's leading providers of sexual and reproductive healthcare.
Learn more: ppsatcareers.org
Why Planned Parenthood South Atlantic?
We are powerful educators, advocates and innovators for health care. Be part of the diverse Planned Parenthood family. Work hand in hand with like-minded individuals in an environment built on collaboration, open communication, and mutual respect. We’re looking for passionate, dedicated people who are eager to make positive contributions to their community and to our mission.
What's interesting about this job?
The Centralized Follow Up (CFU) Registered Nurse is responsible for the management and notification of patient lab results contained within follow-up plans. The CFU RN triages contact center phone calls, performing initial patient assessment and answering questions related to PPSAT health care services, including reproductive health care for men and women, sexually transmitted infections, birth control methods, primary care, GAHT and surgical and medication abortion. They support the confidentiality of all patients and make them feel comfortable over the phone. The CFU RN serves as a resource to our Contact Center Staff.
Who You Are:
Passionate about reproductive health care and justice.
Believe sexual health is essential to every person’s overall health, well-being, and happiness.
Experience working across a diverse service area.
Passionate about organization and time management.
Strong communication and computer skills.
Experience with working independently with maximum productivity results.
Position Details
Location: Remote – must be located within the PPSAT service area of NC, SC, VA and WV
Schedule: Full-Time working 40 hours per week Monday-Friday
Monday: 9:30AM to 6PM
Tuesday: 9:30AM to 6PM
Wednesday: 9:30AM to 6PM
Thursday: 9:30AM to 6PM
Friday: 8:30AM to 5PM
What You’ll Do:
- Triage contact center phone calls, performing initial patient assessment and providing patient support and education as appropriate.
- Support the confidentiality of all patients and make them feel comfortable over the phone.
- Triage current lab results from provider approval queue (PAQ). Filter/prioritize the urgent notifications.
- Start the care paths for the given result as indicated by PPSAT Medical Standards and Guidelines (MSGs).
- Communicate back to Clinicians, Health Care Assistants, Clinical Director of Family Planning (CDFP), Health Center Managers as appropriate for results and next action steps.
- Create system for communication and management of tasks for results and management of plan with partners.
- Help to create program data reports and monitor the results for all sites.
- Notify patients as indicated by the MSGs, including phone calls, letters and reminders.
- Run necessary reports for all live EHR sites and take the next action steps as indicated.
- Consult with Clinicians and CDFP as needed regarding patient questions and concerns.
- Call in or electronically send prescriptions per provider’s verbal or written orders and complete refill request from patients and pharmacies via EHR and fax.
- Receive daily reports from on call service provider and make necessary contact with patients per After Hours protocol.
- Complete prior authorizations requests and notify patients as necessary.
- Assist with any other applicable tasks as needed to the Health Centers.
What You Bring (Qualifications):
- RN license in the state where assigned (NC, SC, VA and/or WV) or compact member state.
- Must be able to prioritize.
- Good communication and strong organizational skills.
- Ability to work independently as well as part of a team.
- Experience in lab/test result management (preferred).
What You Get:
Full benefits: medical, dental, and vision
Health Reimbursement Account
403B Retirement Plan with matched contributions
Paid Time Off
Holiday Pay
Employee Assistance Program
Continuing Medical Education tuition
Compensation: PPSAT's compensation philosophy is based in equity and transparency. Built from data driven compensation studies, our positions are placed within a developed pay grade. This position's minimum pay range is from $35.00 to $43.40 per hour. Starting offers are determined by both the candidate's experience and internal equity within the pay grade.
A complete application includes a cover letter and resume.
This position requires a background check once a job offer is extended to the final candidate. PPSAT does not discriminate in employment and understands the many barriers candidates may face when applying to jobs. One of those barriers is the criminal justice system and its effects on background checks. We understand that these barriers more often negatively impact BIPOC. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, the seriousness of violation, and job relatedness are considered in all employment decisions.
Planned Parenthood of South Atlantic Diversity, Equity, and Inclusion Statement
At Planned Parenthood of South Atlantic (PPSAT), we embrace diversity, equity, and inclusion and strive to keep it at the core of who we are. We are committed to a diverse workforce that welcomes an array of perspectives, experiences, and backgrounds. We believe that diversity, equity and inclusion in teams, decision-making, policy, practice, and operations contributes to a sense of belonging that benefits our culture, our staff, our patients, and our community. At PPSAT, we are dedicated to learning, reducing and eliminating inequities, and developing best practices to dismantle systemic racism and the complex problems caused by it.
Planned Parenthood South Atlantic is an equal opportunity employer.
No phone calls please.
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