Church Outbound Call Representative

Outreach, Inc., a subsidiary of Gloo, equips the Church to reach people with the gospel of Jesus Christ. We work with tens of thousands of churches in the United States each year, helping them do effective outreach and branding to engage their church family and reach their communities. We’ve been voted a certified Best Workplace for each of the past ten years and value a culture of results while making an impact in the world.

JOB SUMMARY

The Church Outbound Call Representative plays a key role in supporting church relationships and sales efforts through high-volume outbound calling. This role is responsible for connecting with churches on behalf of both the company and its clients—handling follow-up, customer touchpoints, database cleanup, and lead qualification. The ideal candidate is comfortable in a fast-paced call environment, thrives on high call volume, understands CRM systems, and communicates with clarity, professionalism, and respect for church leaders.

• Aligned with Outreach, Inc.’s Mission, Vision, and Core Values.
• Detail-oriented with the ability to manage multiple campaigns and projects effectively.
• Strong written and verbal communication skills for both customer and internal collaboration.
• Proficient in Microsoft Office and Google Suite.
• Capable of working independently and within a team in a fast-paced environment.
• Problem-solving mindset with the ability to adapt to changing processes.
• An understanding of Christianity, the Christian church, and pastoral leadership is required.
• Familiarity with church marketing, ministry outreach, or church operations is a strong plus
• Highly organized with strong attention to detail and follow-through
• Able to quickly understand scripts, offers, and qualification criteria
• Self-motivated, resilient, and able to handle repetition and pace without losing quality
• Currently resides in and is eligible to work in the USA without any employer-sponsored visa.

EDUCATION & EXPERIENCE

• High School diploma (or GED)
• Proven experience in a high-volume outbound call center environment
• Demonstrated ability to consistently hit 100+ calls per day
• Strong phone presence—confident, clear, and comfortable initiating conversations
• Experience working within CRM systems; GoHighLevel experience is a plus

WORKING CONDITIONS

• Remote-work office work environment. 
• Comfortable working conditions, handling lightweight, intermittent sitting, standing and walking.
• Lively, interactive working environment.
• Considerable exposure to stressful situations and tight deadlines.
• Possible travel a few times a year.

TOTAL REWARDS

We offer competitive base salaries coupled with generous employee benefits programs. Our other benefits include:

• 2-weeks of Vacation and 11 Paid Holidays
• Comprehensive HSA Medical Insurance Plans
• Dental and Vision Insurance
• Company-paid Life Insurance
• Company-paid Short-term and Long-term Disability
• 401K Retirement Plan with company match
• Employee Assistance and Travel Assistance Programs
• Free Adventure Equipment Check-out Program (CO only)
• Sick Leave & Volunteer Day
• Paid Parental Leave
• Optional Vacation Buy-Up of 26 or 52 hrs/yr
• Anniversary milestone Awards
• Remote work/telecommuting opportunity!

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Outreach, Inc. provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.