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The client is an Australian-owned, award-winning Managed Service Provider, consistently recognized for excellence in the mid-market segment at industry innovation awards. They are known for fostering a vibrant workplace culture, clear vision, and strong leadership, with a strong focus on both employee and customer experience. As an equal opportunity employer, they are committed to building a diverse and inclusive workplace that values individual talents and differences.
They are currently seeking a Citrix Engineer to help build out, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, and security. Experienced Citrix engineers will have a background in IT, computer systems engineering, or systems engineering and analysis.
Responsibilities:
• Provide 2nd level technical infrastructure support (and above).
• Manage and resolve client incidents and requests to meet required SLA’s working from a queue and assigned tickets.
• Amend and maintain technical documentation and knowledge base for customer environments.
• Comply with information security policies and procedures at all times.
• Provide an escalation point for the level one support teams.
• Adhere to Incident, Security, Problem and Change Management processes as per customer standards (ITIL Framework).
• To provide after hours on-call assistance and/or escalation on a rotating basis.
Requirements:
- Expected skills & experience required for this role:
• Minimum 5 years’ experience each in an Infrastructure Citrix & Support role.
• Experience as a Citrix Engineer/Administrator with responsibilities including support, implementation, and upgrades/migrations.
• Experience configuring and managing Citrix technologies, including XenDesktop and XenApp, Citrix NetScaler/ADC, StoreFront, Citrix Provisioning Services and Citrix Cloud.
• Troubleshooting and managing thin clients, Citrix licensing and PVS/MCS services.
• SSL Certificate Management.
• Microsoft RDS & Terminal Services exposure and experience.
• Microsoft Server 2012 or above.
• Network (fundamentals).
Desired skills & experience required for this role:
• Previous experience within a Managed Services Provider (MSP).
• Microsoft Active Directory (DNS, DHCP, Site &Services, GPO).
• Citrix Cloud experience.
• Microsoft Virtual Desktop (AVD).
• 2FA Support (MFA, CyberArk, Okta).
• Anti-Virus Technologies from a client level.
• VMware vSphere 6.0 or above / Hyper V.
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