Claims Administrator

Join Our Team as a Claims Administrator!

We are seeking a Claims Administrator to join our team. This is an exciting opportunity for individuals who are detail oriented, passionate about customer service, and eager to learn. As a member of our team, you'll contribute to the efficient handling of commercial insurance claims and support client satisfaction through clear communication and organized processes. This role also offers the opportunity to grow your career within the claims department, gaining hands-on experience and expanding your knowledge in the field of risk management.

About the Role

We’re seeking a detail-oriented and self-motivated Claims Administrator to join our claims team. In this role, you’ll support the claims team by helping manage the claims process for Workers’ Compensation, Commercial Auto, and General Liability claims, while also serving as a communication link between clients, insurance carriers, and internal stakeholders. Your ability to communicate clearly, stay organized, and navigate claims procedures will help ensure our clients receive timely and accurate support when they need it most.

What You’ll Do

• Coordinate Claims Intake & Reporting: Collect claim details from clients or internal teams and initiate claims with carriers. Set up and maintain accurate claims files in both physical format and within our Agency Management System.
• Manage Claims Lifecycle: Track and update claims history, including payment and disposition status. Monitor deadlines, follow up on outstanding items, and prepare routine claim status updates for Risk Advisors. Triage and categorize claims, escalating to the appropriate Claims Consultant when necessary.
• Client, Carrier & Team Communication: Facilitate clear and timely communication among clients, adjusters, and internal teams by sharing claim updates, addressing inquiries, and supporting the resolution process. Monitor and manage incoming correspondence (emails, mail, phone calls), ensuring it is categorized and routed appropriately. Keep supervisors informed of any issues that may impact task performance or pose potential E&O risks.

 What You Bring

• Education and Work Experience: Associate degree or equivalent, or one to two years related experience in an administrative or support role (insurance preferred), or equivalent combination of education and experience.
• License or Certification Requirements: Current or obtain Colorado Property & Casualty Insurance License within 3 months of hire date and requires current Colorado driver’s license and acceptable MVR
• Communication Skills: Clear, professional, and empathetic communication with clients, carriers, and internal teams.
• Attention to Detail: Ability to manage multiple claims with accuracy and minimal supervision.
• Team-Centered Approach: Collaborative, dependable, and enthusiastic about contributing to a positive team environment. Willing to support others and take initiative to help the team succeed.
• Growth-Oriented Mindset: Eagerness to develop a strong understanding of commercial claims processes and insurance protocols. Open to learning from experienced team members and committed to continuous improvement in claims handling.

Why Join Us?

• Growth Opportunities: Access to professional development and certifications
• Supportive Culture: Be part of a team that values collaboration, integrity, and continuous learning.
• Flexible Work Options: Upon completion of training enjoy a customizable schedule that can include up to one day remote, alternating 5-day & 4.5-day work weeks, and flexibility in start and end times.
•  Comprehensive Benefits: Enjoy a competitive salary, healthcare options, retirement plans, and more.
• Salary Range - Starting pay for this nonexempt position is $26-$30/hour. In addition to regular pay, this position is eligible to participate in our annual performance incentive program.  
• Benefits - At Flood and Peterson all full-time employees are eligible for benefits, including Medical, Dental, Vision, and Life insurance, paid time off, paid holidays, and paid Volunteer Time Off. Full-time employees are also eligible to participate in our 401k plan, which includes both safe harbor and discretionary matching. 
• Flood and Peterson Values: At Flood and Peterson, we are dedicated to our Employees, Clients, Communities, and Strategic Partners. Our values guide everything we do:
  • Integrity – We uphold the highest standards, acting with honesty, trust, and the courage to do what's right.
  • Gratitude – We show kindness and respect, appreciating each other, our clients, and our community.
  • Knowledge – We lead through learning, sharing insights, and embracing diverse experiences to educate and grow together.
  • Commitment – We take responsibility, prioritize teamwork, and dedicate ourselves to fulfilling the Flood & Peterson promise.
  • Impact – We strive for meaningful results, aiming to build a lasting legacy through positive influence and service.