Client Implementation & Onboarding Manager

ReigniteIQ is an AI-driven automotive data intelligence platform that identifies exactly when consumers are back in the market for a vehicle. By tracking and analyzing millions of consumer signals, our Artificial Intelligence delivers high-intent buyers directly to dealerships. Dealers receive these leads at no upfront cost and only pay on a performance basis when a sale is made.

This role is a 50:50 blend of customer-facing and technical-facing responsibilities. You’ll lead onboarding for new clients, map data fields across systems, and build documentation that ensures a smooth and scalable experience. You’ll also work closely with internal teams to refine SOPs and improve onboarding workflows.

Key Responsibilities

• Manage end-to-end client onboarding, ensuring a seamless experience

• Conduct data mapping between client systems and ReigniteIQ’s platform (field-to-field)

• Build and maintain SOPs and process documentation for onboarding workflows

• Collaborate with clients to understand their systems (Dealer Management System (DMS), CRM Dealer Platforms) and tailor setup accordingly

• Attend onboarding calls and provide clear, patient guidance to clients

• Troubleshoot setup issues and coordinate with technical teams for resolution

• Continuously improve onboarding processes based on client feedback and internal learnings

• Role will oversee onboarding strategy and execution, with future responsibility for building and managing a high-performing onboarding team.

Requirements

• 3+ years in client onboarding, implementation, or customer success roles

• Familiarity with DMS systems and CRM dealer platforms

• Strong communication skills and a customer-first mindset

• Experience building SOPs and documentation from scratch

• Detail-oriented with a knack for field-level data mapping

• Patience and empathy when working with clients of varying technical backgrounds

• Comfortable working with remote teams and global clients

Bonus Points

• Experience in SaaS or B2B data platforms

• Background in technical support or implementation

• Familiarity with automation tools or API integrations