Client Liaison - Dis Benefits

Client Liaison - Disability Benefits– Remote - Anywhere in the US 

Work from anywhere while making a real impact!

Why you’ll love this role:
✅ 100% remote – work from your favorite spot
✅ Make a real impact on employees’ lives
✅ Join a team that’s passionate, supportive, and fun

The Client Liaison — Disability Benefits supports assigned clients by managing disability benefit workflows and resolving client inquiries. This role conducts root cause analysis, recommends solutions, and collaborates with cross-functional teams to ensure effective and timely issue resolution. ✅

Bring your energy, expertise, and ambition. Apply now and let’s make success happen together!

• Communicates to operations team any custom workflows agreed upon during implementation or following effective date of plan (changes).


• Assigns client base to act as intermediary for operations and the client on any escalations on any claim related to service issues.


• Researches and answers questions or issues received in their assigned client's custom inbox.


• Provides adhoc training, in conjunction with Training Specialist, as needed for any specialized customer workflows or changes.


• As needed, works with Client Services and Technical Operations team on updates, escalations or service issues related to, workflow, correspondence or email needs for assigned clients.


• Partners with Implementation Manager during implementations to ensure all operational knowledge communicated to the Team Managers and Training Specialist in advance of go live date of assigned clients.


• Jointly responsible for business retention with assigned Clients in conjunction with internal peers.


• As needed, travels to participate as a business SME for finalist meetings, client service issue recovery or stewardship meetings.


• Performs other projects as needed.


• Upholds the Crawford Code of Conduct.

• Bachelor's degree or an equivalent combination of education and work experience.
• Minimum of five years' experience providing long term disability administration and functional support
• Minimum of three years' experience in a key client-support role.
• Experience managing or handling Disability or Leave claims operationally.
• Experience working with mid to national size client's disability/leave programs in a client-facing position.
• Effective verbal and written communication skills.
• Good interpersonal skills; ability to work with people at all levels of an organization.
• Good time management abilities.
• Excellent attention to detail.
• Strong analytical and problem solving ability.
• Good organization and ability to reprioritize activities as needed.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

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