Client Onboarding Specialist (Virtual) for a USA company

Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to talented people, no matter where they are located.

We're looking for a Coach / Virtual Assistant to join our Fulfillment team and provide an exceptional onboarding experience for new clients. In this role, you'll conduct one-on-one video onboarding calls, guide clients through their first steps, answer questions, and ensure they feel confident moving forward in the program.

This is a client-facing role best suited for someone energetic, personable, and enjoys building connections through conversation.

Key Responsibilities

• Conduct 30-minute one-on-one onboarding video calls with new clients.
• Walk clients through the onboarding process, program expectations, and first steps.
• Discuss client goals and answer initial questions.
• Schedule each client's next call with their advisor.
• Follow established scripts and onboarding processes while maintaining a natural, engaging conversation.
• Deliver a consistent, positive client experience.
• Support additional fulfillment tasks as needed.

• Experience working with shared living and/or sober living homes is a plus.
• Real estate knowledge is a plus.
• Available to work U.S. Pacific Time business hours (9:00 AM–5:00 PM PT); weekend availability is a plus.
• Strong communication and interpersonal skills with a positive, energetic attitude.
• Comfortable leading one-on-one video calls.
• Quick learner who can follow scripts and processes.
• Proactive, organized, and reliable.
• Long-term mindset.
• Experience in client onboarding, customer success, coaching, virtual assistance, customer support, or similar client-facing roles.
• Experience following scripts or talk tracks.

• Competitive salary.
• Work remotely from anywhere.