Client Partner

Modea is a strategic digital experience consultancy that partners with leading organizations in the healthcare sector to design and build transformative digital experiences. We solve complex challenges at the intersection of strategy, design, and technology. Our mission is to deliver work that has a meaningful impact on our clients' businesses and their customers' lives. As we enter our next phase of growth, we are seeking an experienced, strategic growth professional to join our team and drive our expansion.
 

Role Summary
The Client Partner is a senior-level strategic leader responsible for driving business growth by building and nurturing long-term, high-value client relationships. This role is central to our success and requires a deep understanding of the digital consulting landscape and the unique challenges our healthcare clients face. You will be responsible for both cultivating new business opportunities and strategically expanding our footprint within existing accounts. As a key liaison between our clients and our project teams, this role is highly collaborative and reports directly to the Chief Operating Officer with a strong dotted-line relationship to our consulting organization. The ideal candidate is a trusted advisor, a strategic thinker, and a connector who can align client needs with Modea's capabilities to create mutual value.

Key Responsibilities of a Client Partner:

1. New Business Development:

• Proactively identify and pursue new client opportunities that align with Modea’s strategic goals and expertise. These relationships will be provided via identified SQLs from the marketing team or self-sourced through personal relationship building.
• Build relationships with prospective healthcare clients by providing valuable insights and finding opportunities for Modea to add value to their organization.
• Lead the sales cycle, from relationship building to proposal development and contract negotiation.
• Develop a deep understanding of prospective clients' business challenges and articulate a clear vision for how Modea can help them succeed.
• Represent Modea at industry events and build a strong professional network to generate new leads and partnership opportunities.

• Serve as the executive relationship manager for a portfolio of existing client accounts.
• Collaborate with Modea’s delivery teams (PM, Strategy, Design, etc.) to ensure we are delivering exceptional value and to surface new opportunities from ongoing engagements.
• Establish true strategic partnerships, gaining a deep understanding of the clients’ long-term vision, political landscape, and success metrics.
• Build senior and executive level relationships within these accounts, especially with digital and technology leaders.
• Proactively identify opportunities for organic growth by anticipating client needs and introducing new ideas and Modea service offerings.

3. Cross-Functional Collaboration & Leadership:

• Collaborate with the COO and Director of Growth on lead generation, relationship building, and sales strategies.
• Serve as a member of the Modea Leadership Team to provide input on company strategy, build alignment, and collaborate with consulting delivery leadership.

Minimum Role Requirements:

• Experience: 12+ years of experience in a client-facing, revenue-generating role within a digital agency, consultancy, or related professional services firm.
• Consultative Selling Expertise: Proven track record of meeting and exceeding sales quotas by selling complex, multi-faceted digital services (e.g., strategy, experience design, software engineering, etc.). You must be able to demonstrate experience managing sales cycles of 12+ months with deal sizes in the six-to-seven-figure range.
• Business Maturity: Exceptional executive presence and communication skills. You must be comfortable and credible in leading strategic discussions with C-level stakeholders at large, complex organizations.
• Strategic Acumen: Strong consultative skills and the ability to quickly grasp complex business problems and connect them to strategic digital solutions. You are a "question asker" and a "dot connector," not just an order taker.
• Industry Knowledge: A strong, foundational understanding of the principles of digital strategy, user experience design, and modern software development.
• Travel: Ability and willingness for significant travel as required to support sales processes, new business development, and to build and maintain relationships with key client accounts.

Preferred Experience:

• Direct experience working with clients in the healthcare sector (providers, payers, life sciences) is strongly preferred.
• An existing network of senior-level contacts within our target industries.
• Experience collaborating closely with delivery teams and contributing to the strategic direction of client projects.

Work environment:

Modeans are able to work at any location in Virginia, Tennessee, or North Carolina, unless as otherwise required by job responsibilities. We offer a modern office located in Blacksburg, VA. Our office provides an indoor space with moderate temperatures and noise levels. This allows employees to choose a fully-office, fully-remote, or hybrid work experience. Employees may occasionally need to travel to our offices or other locations for items such as training or client visits. We will also provide employees with tools to do their job at home as well as in the office. 

Physical Demands:

Must be able to remain in a stationary position during the duration of the workday. Individuals must have the ability to constantly operate a computer. Must have the ability to converse with and exchange information to clients and coworkers both in person and through a computer. Capable of occasionally transporting items of 10 lbs or less to and from the office.

Additional Information:

Modea is committed to a diverse and inclusive workplace. Modea is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, veteran status, disability, age, or other legally protected status.

We aspire to be an highly inclusive employer – providing fair and appropriate opportunities to as many people from different backgrounds as possible, being welcoming and meeting their needs as best we can. We are committed to keeping great people representative of a variety of backgrounds, perspectives, and skills, not just because it's the right thing to do, but because we believe it makes Modea stronger.

You must be legally authorized to work in the United States for this position.

Modea participates in the E-Verify program.

Modea is committed to a diverse and inclusive workplace. Modea is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, veteran status, disability, age, or other legally protected status.