Client Relations and Calendaring Associate

About eScribers

Established in 2005 by court reporting professionals, eScribers has grown to become the leader in reporting and transcription services for courts and government agencies across the US and UK & Ireland.
Our company is private equity backed and growing rapidly worldwide, leading the court reporting market in technology innovations and client services. With customers across the US, UK & Ireland, we currently hold offices in Phoenix, Virginia, Maryland, London, Dublin and Israel.

At eScribers we value professionalism, innovative thinking, and collaboration and this is what guides us in all aspects of our day-to-day operations.

Come be a part of our growth by joining our outstanding team of professionals!

Job Brief

We are seeking a Client Relations and Calendaring Associate to join our Court Reporting Operations Department. Working as part of a remote team, this role coordinates hearing schedules, manages client communications, maintains accurate calendars, and provides administrative and operational support to ensure the efficient day-to-day operation of the department.

This is an excellent opportunity to start or grow your career with a dynamic and expanding company that offers opportunities for professional development and advancement.

This is a full-time remote position. Candidates must be available to work 7:00 AM – 4:00 PM ET. Employees located in the Phoenix, AZ area also have the option to work from our local office.

We offer a comprehensive benefits package including medical, dental, vision, life insurance, and paid time off. The annual salary range for this position is $42,000–$47,000, based on experience.

Responsibilities

• Manage and maintain hearing calendars, ensuring scheduling accuracy and timely updates.


• Coordinate hearing scheduling, rescheduling, cancellations, and confirmations with clients, court reporters, and internal teams.


• Review next-day and recurring hearing schedules, identify conflicts, and communicate necessary updates.


• Serve as a primary point of contact for client scheduling inquiries and hearing-related communications.


• Respond to client, reporter, and internal inquiries via phone and email in a professional and timely manner.


• Assign reporters and distribute hearing information as required.


• Create, update, and maintain hearing records within scheduling and workflow systems.


• Review, download, upload, and manage files within company workflow platforms.


• Assist with client copy sales, estimates, and related administrative requests.


• Monitor shared inboxes and prioritize urgent matters requiring immediate attention.


•  Maintain accurate records and data across scheduling, calendaring, and case management systems.


•  Participate in team meetings and collaborate with colleagues to resolve scheduling and operational issues.


• Provide general administrative and operational support to the Reporting Department as assigned.


• Assist with special projects, process improvements, and other departmental initiatives.

Requirements

• Minimum of one year of experience in administrative support, scheduling, client service, operations, or a related field; equivalent combinations of education and experience will be considered.


• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.


• Detail-oriented with a high level of accuracy and follow-through.


• Self-motivated with the ability to work independently and with a sense of urgency.


• Strong problem-solving skills and the ability to think strategically when resolving issues.


• Ability to adapt quickly to changing priorities and business needs.


• Excellent written and verbal communication skills, including strong spelling, grammar, and business writing abilities.


• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.


• Ability to type a minimum of 40 words per minute.


• Preferred familiarity with legal terminology, court proceedings, hearing scheduling, or court reporting operations.

Work Environment

• Fully remote work environment, with an office option available for employees located in the Phoenix, AZ area.


• Frequent interaction with clients, court reporters, and internal departments.


• Fast-paced environment requiring multitasking, attention to detail, and effective time management.