Client Relations Coordinator

Job description

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends. Under general supervision, the Client Relations Coordinator will provide direct support and liaison to the Client Relations Management to perform related work as required. 

ESSENTIAL FUNCTIONS

• Manage all initial communication with clients across multiple channels (email, calls, chat, etc.)
• Build and maintain comprehensive client profiles within the CRM system
• Qualify inbound leads through initial assessment of client background, preferences, and requirements
• Assign high-value and suitable leads to Client Relations Directors
• Support the team throughout all stages of the deal-closing process
• Ensure accuracy, completeness, and proper tracking of data within the CRM system
• Monitor and trace lead sources to support marketing insights and future initiatives
• Prepare documents and conduct research as needed to support client requirements
• Prepare PAC (Pricing and Availability Check) templates based on client requirements
• Reach out to property owners and managers to confirm availability, pricing, and terms
• Assist in creating proposals based on provided instructions
• Submit proposals for review and approval by the Team Lead and/or Director
• Perform other related tasks as assigned by the Client Relations Director – Operations
   

COMPENSATION

• Competitive gross monthly salary ranging from €1,200 to €1,400
• Performance-based bonus structure
• Minimum of 20 days of paid time off annually
• Paid public holidays in accordance with the Serbian holiday calendar
• Paid sick leave in accordance with applicable Serbian labor law
• Work equipment stipend
• Private health insurance
• Flexible work schedule, subject to business needs and management approval

Job requirements

• 3+ years of focus experience with hotel, travel, concierge & executive support
• Experience with luxury or high-net-worth clients is preferred but not required
• Bachelor's degree is a minimum educational requirement
• Exceptional verbal and written English communication skills
• Strong experience with CRM, Google Suite, and other organizational tools
• Multi-tasking capabilities and working effectively under deadlines
• Knowledge of customer service principles and best practices
• Focuses and works together with team members in accomplishing work objectives.
• Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively
• Sets high standards of performance for self-assuming responsibility and accountability