Client Relationship Manager

About Christy Dawn

Christy Dawn is a Los Angeles-based women’s fashion brand rooted in sustainability, ethics, and regenerative practices. Our Farm-to-Closet philosophy prioritizes environmental responsibility, transparency, and fair labor while creating timeless garments meant to last. We are committed to building a brand that values people, the planet, and meaningful relationships with our community.

Role Overview

We are seeking an experienced Senior Client Relationship Manager to lead and elevate our client experience strategy. This role is ideal for a customer-focused leader who brings both strategic thinking and hands-on execution. You will oversee high-level client relationships, mentor team members, and ensure every customer interaction reflects Christy Dawn’s values of care, integrity, and authenticity.

Key Responsibilities

Client Experience Leadership

• Own and continuously improve the end-to-end client experience across all touchpoints.
• Act as an escalation point for complex or high-priority customer issues, resolving them with empathy and professionalism.
• Set standards and best practices for client communication and service excellence.

Relationship Management

• Build and nurture long-term relationships with high-value and loyal clients.
• Develop personalized engagement strategies that strengthen retention and brand advocacy.
• Represent the voice of the customer internally and champion client needs across teams.

Strategy & Insights

• Analyze customer feedback, trends, and data to identify opportunities for improvement.
• Translate insights into actionable recommendations for product, operations, and marketing teams.
• Track and report on KPIs including satisfaction, retention, and engagement.

Team Collaboration & Mentorship

• Collaborate cross-functionally with eCommerce, Marketing, Production, and Operations teams.
• Support and mentor junior team members, contributing to training and process development.
• Help scale client experience operations as the brand continues to grow.

CRM & Systems

• Oversee CRM systems and ensure accurate, thoughtful management of client data.
• Optimize workflows, reporting, and customer communication tools.
• Maintain a high standard of organization, documentation, and follow-through.

Salary Range: $115,000 – $145,000

Qualifications

• 5+ years of experience in client relationship management, customer success, account management, or a related field.
• Proven track record of managing complex client relationships and delivering exceptional service.
• Strong leadership presence with experience guiding or mentoring team members.
• Excellent written and verbal communication skills.
• High emotional intelligence with a calm, solution-oriented approach.
• Proficiency with CRM platforms and customer analytics.
• Passion for sustainability, ethical business practices, and purpose-driven brands.