If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA at Inspira Health believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Client Services Manager Responsibilities:
- Deliver exceptional customer service and ensure the highest quality of home care for clients.
- Oversee and coordinate client services, including resolving urgent scheduling and service issues.
- Manage the after-hours client caseload across four locations, ensuring continuity and quality of care.
- Participate in on-site training (Monday–Friday, 8:30 AM–5:00 PM) for 4–6 months, followed by a remote schedule (6:00 AM–8:30 AM & 4:00 PM–10:00 PM).
- Cultivate strong, long-term relationships with clients, referral partners, payors, and community organizations.
- Foster clear and consistent communication with internal team members to support collaboration and service excellence.
- Ensure effective fiscal management of assigned caseloads by tracking and analyzing key performance metrics such as admission rates, Medicare percentages, and referral rejection reasons.
- Collaborate closely with Clinical Managers to provide guidance, oversight, and support to field staff.
Qualifications for a Client Services Manager:
- Bachelor degree is preferred, Associates at minimum.
- Prior knowledge of/experience with Medicare and OASIS a plus
- Prior medical office or home care experience preferred
- Prior supervisory experience a plus
- Demonstrated record of successfully taking on increased responsibility (goal achievement)
- Ambition to grow and advance beyond current position
- Strong computer skills required (electronic medical record)
- Excellent communication and interpersonal skills
Why you'll love BAYADA:
- BAYADA at Inspira Health offers the stability and structure of a national company with the values and culture of a family-owned business.
- Check out our blog: https://www.bayada.com/search?q=Newsweek
- Newsweek’s Best Place to Work for Diversity
- Newsweek’s Best Place to Work for Women
- Newsweek’s Best Place to Work (overall)
- Newsweek’s Best Place to Work for Women and Families
- Glassdoor Best Places to Work
- Forbes Best Places to Work for Women
- Paid Weekly
- Mon-Fri work hours
- AMAZING culture
- Strong employee values and recognition
- Small team at a local office
- Growth opportunities
- BAYADA at Inspira Health offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
- To learn more about BAYADA at Inspira Home Health benefits, https://www.bayada.com/benefits
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