Client Success and Growth Manager

Client Success and Growth Manager (Remote)
Type: Full-time | Internal Role
Location: Remote

 
About Hiregummy
Hiregummy is a talent sourcing platform that bridges global talent and ambitious businesses. We help companies grow by connecting them with pre-vetted professionals across the world, creating partnerships that are built to last. Our commitment is to deliver quality, reliability, and impact—ensuring both clients and remote talent thrive together.

Role Overview

We’re looking for a proactive Client Success & Growth Manager to join our team full-time.
This role combines client success, account growth, and sales responsibilities. You’ll manage relationships with existing clients to drive retention, satisfaction, and expansion — while also identifying and closing new business opportunities.

You’ll collaborate closely with the HR, Sales, and Operations teams to ensure every client and hire experience is smooth, impactful, and scalable.

What You’ll Do

     1. Client Success & Retention

•  Conduct regular check-ins, feedback, and health meetings to strengthen client relationships.


• Request testimonials, Google reviews, referrals, and case studies from satisfied clients.


• Collaborate with HR to conduct employee feedback sessions and improve placement success.


• Track client satisfaction, retention, and expansion metrics; proactively address risks of churn.


• Serve as the main point of contact for clients and remote hires, ensuring smooth communication and alignment

      2. Sales & Growth

• Identify opportunities to upsell or cross-sell additional services or talent engagements.


• Drive new business by generating and nurturing leads, scheduling demos, and presenting Hiregummy’s offerings.


• Meet defined KPIs for outreach, conversions, and revenue growth.


• Build and maintain a pipeline of potential clients and follow up effectively.


• Work closely with leadership to align sales strategies with overall business goals.

     3. Collaboration & Reporting

• Partner with internal teams (Sales, Operations, HR) to ensure client needs are met efficiently.


• Maintain accurate records in CRM and provide regular performance updates.


• Contribute ideas to optimize sales and client success processes.

Who You Are

1. Experienced in Client Success, Account Management, or Sales, ideally with international or remote clients.


2. Strong communicator with empathy, professionalism, and problem-solving ability.


3. Proactive and self-driven — you anticipate needs and take initiative.
   


4. Familiar with CRMs, client success tools, or sales platforms (HubSpot experience a plus; GHL experience preferred).


5. Organized and detail-oriented, able to manage multiple accounts and priorities.


6. Skilled at both relationship-building and revenue growth.

Bonus Qualifications

1. Experience working with international clients or remote-first companies.


2. Understanding of how talent sourcing, recruitment, or remote staffing businesses work.


3. Experience with testimonial / content generation from clients.

What You’ll Get

1. Flexible, full-time schedule (remote) with room to grow.


2. A direct role in influencing client satisfaction, retention, and business growth.


3. A collaborative, mission-driven team environment

Please fill out the application form — if shortlisted, we’ll reach out to schedule a video interview.