Client Success Director - Revenue Cycle Management (RCM)

Our client is a leading provider of technology-enabled Revenue Cycle Management (RCM) solutions, partnering with many of the nation's top healthcare organizations to improve financial performance and operational efficiency. With more than 20 years of industry expertise, they combine deep healthcare knowledge, advanced technology, AI, and analytics to deliver end-to-end solutions for hospitals, health systems, physician groups, and payers. Known for their client-first approach and commitment to innovation, they help healthcare organizations reduce costs, accelerate cash flow, and maximize revenue while building long-term strategic partnerships.

The Client Success Director - Revenue Cycle Management (RCM) is an executive responsible for driving new business growth and expanding market share within our client's existing client base. This role focuses on expanding service offerings within current clients, developing strategic and tech-enabled solutions/services, and delivering on revenue targets. The Client Success Director will define and execute sales strategies, generate an individual revenue pipeline, and ensure alignment with operational capabilities to deliver sustainable growth throughout the existing client base.

Key Responsibilities

Sales Strategy & Execution

• Develop and execute a comprehensive sales strategy to drive new services within the existing client base.
• Establish annual and multi-year revenue targets and ensure achievement through disciplined pipeline management
• Identify target services, verticals, and service offerings to maximize growth opportunities
• Monitor market trends, competitive landscape, and payer dynamics to inform strategy

Business Development & Client Acquisition

• Lead enterprise-level Client Success efforts, including large, complex RCM modular and end-to-end services outsourcing
• Develop and maintain executive relationships with key decision-makers (CFOs, Revenue Cycle Leaders, CEOs) within existing client portfolios
• Oversee the full sales lifecycle from generating opportunities through new Statement of Work (SOW) execution
• Partner with marketing to drive demand generation and brand positioning

Pipeline & Forecast Management

• Maintain a robust, accurate sales pipeline with visibility into short- and long-term opportunities
• Drive forecasting accuracy and reporting to executive leadership
• Implement sales processes, tools, and CRM best practices to improve efficiency and transparency

Cross-Functional Collaboration

• Partner with Client Delivery and Implementation teams to ensure seamless handoff and new SOW services
• Align sales commitments with operational capabilities and service delivery models
• Collaborate with Finance and Legal on pricing strategy, contract structuring, and risk mitigation

Financial Accountability

• Own and deliver on revenue growth targets, bookings, and profitability goals
• Develop pricing strategies that balance competitiveness with margin objectives
• Achieve sales performance metrics and adjust strategy as needed

• 5+ years of sales and business development experience within healthcare, including RCM services

• Proven track record of closing large, complex deals (multi-million dollar contracts)
• Experience selling to hospitals, health systems, and physician organizations
• Deep understanding of end-to-end revenue cycle operations and outsourcing models
• Experience with tech-enabled healthcare RCM solutions across the revenue cycle
• Strong executive presence with the ability to influence C-level stakeholders
• Demonstrated ability to build and scale high-performing sales organizations is a plus.
• Expertise in consultative and solution-based selling approaches
• Strong financial and commercial acumen

Work Environment & Travel

• Ability to travel 30-50% for sales activities, client meetings, conferences, and industry events

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home