Client Success Manager

Client Success Manager

Join an award-winning and talented organization that delivers world-class staffing solutions. Working within a vibrant and passionate team of recruitment and sales professionals, you will bring your energy and enthusiasm to help grow the firm by managing and growing national and regional key accounts.

About the Role

The Client Success Manager is a relationship-driven role dedicated to support and grow our IT staffing accounts with State and Local Government agencies. This role is responsible for managing existing client relationships, ensuring high-quality service delivery, and expanding account opportunities through proactive engagement and operational excellence.

What will you be doing day to day?

• Serve as the day-to-day contact for assigned public sector clients, including state agencies, municipalities, and school districts.
• Build and maintain strong relationships with procurement officers, hiring managers, and departmental stakeholders.
• Conduct regular status calls, QBRs, and performance check-ins with clients.
• Coordinate closely with internal recruiting teams to fulfill IT staffing requisitions efficiently and accurately.
• Monitor candidate submissions, interviews, selections, onboarding, and contract renewals.
• Track KPIs such as fill rates, time-to-submit, time-to-fill, and contractor retention.
• Identify upsell and expansion opportunities within existing contracts or agencies.
• Assist with RFP/RFQ responses, contract renewals, and re-bids in partnership with business development or proposal teams.
• Monitor agency budgets and procurement schedules to stay ahead of hiring needs.
• Ensure adherence to all contract terms, labor compliance, background check requirements, and onboarding procedures per agency guidelines.
• Maintain accurate documentation, timesheet records, and client communications in CRM or VMS platforms.
• Perform other duties and responsibilities as assigned

Your Experience

• Bachelor’s degree in Business, Public Administration, or related field preferred.
• 3–5 years of experience in IT staffing account management, with at least 1–2 years managing State or Local Government clients.
• Experience supporting IT roles such as developers, engineers, analysts, and project managers.
• Experience with cooperative purchasing contracts (NASPO, TIPS, etc.).
• Previous experience working with MWBE/DBE/HUB certified firms (a plus).

Your Skills

• Knowledge of IT labor categories, rate cards, and local workforce dynamics.
• Strong relationship-building and communication skills, with the ability to manage client expectations effectively.
• Solid understanding of the public sector staffing lifecycle, including SOW and staff augmentation.
• Excellent organizational and multitasking ability in a high-volume environment.
• Proficiency in Excel, CRM tools, and VMS platforms.

About Cynet

Headquartered in the Washington, D.C. metro area, Cynet Systems is an award-winning and one of the fastest growing workforce solutions companies that help our clients realize their talent potential through custom staffing & recruiting solutions. Since its humble inception in 2010, Cynet has had a presence in all 50 States and over 2000 people strong spread across the US. For more information, please visit our website, www.cynetsystems.com