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Client Success Manager for a Love Coaching Company- West Coast Hours

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

Number of Applicants

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000+

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Job Description - Client Success Manager for a Love Coaching Company- West Coast Hours

Description

We are a dynamic team dedicated to transforming lives through our innovative love coaching programs, Love Accelerator and Lux. We empower individuals in their personal development and relationship goals. We seek a proactive and empathetic Client Success Manager to join our passionate team.

Who We Are Looking For:

  • Experience: Prior experience in client success, coaching, and/or sales.
  • Characteristics:
    • Highly organized and conscientious
    • Proactive and self-starter
    • Personable
    • High integrity and strong character
    • Empathetic
    • Passionate about the importance of high-quality relationships

Key Responsibilities:

  • Set up clients for success in the Love Accelerator program.
  • Monitor activity of 250+ clients to identify opportunities for further support
  • Direct interaction with clients via phone/Zoom to identify key needs and develop action plans for next steps.
  • Qualify and ascend clients to our premium program, Lux.
  • Increase overall client satisfaction by facilitating a smooth transition into the program.
  • Remediate payment plan failures for existing clients
  • Process renewals, and secure referrals and testimonials.
  • Manage a 40-hour weekly schedule including:
    • Hold 6 hours of availability managed through Calendly
    • Engaging in community introduction responses.
    • Conducting client welcome calls to help clients get started..
    • Serving as the first line of customer support via text, email, voicemails, helpdesk, and community forum messages.
    • Monitoring feedback surveys and conducting follow-ups.
    • Setting appointments for Lux consultations.
    • Monitoring and supporting the Lux clients’ progress.
    • Mitigating refunds through direct communication by phone or Zoom.
  • Participate in regular team meetings with the lead.

Qualifications:

  • Strong interpersonal and communication skills.
  • Ability to handle multiple tasks and maintain attention to detail.
  • Proficiency in using digital tools for scheduling, communication, and customer management.
  • A proactive mindset always mining for opportunities rather than waiting for them to show up

Why Join Us?

You’ll be part of a supportive and innovative environment where you can genuinely make a difference in people's lives while growing professionally.

If you are passionate about helping others succeed and thrive in a fast-paced, rewarding environment, we would love you to join our team.Apply today to contribute to our mission of “Empowering Humanity to Thrive In Healthy, Loving Relationships”.



Requirements
  • ability to work 10 - 7pm PT
  • work Sundays (with Friday & Saturday off)
  • Ideally located in the MT or PT time zones so this altered work schedule is doable


Benefits

Remote work, base salary + commission and the ability to grow in scaling company.

Original job Client Success Manager for a Love Coaching Company- West Coast Hours posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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