Client Support Professional

Essential Functions and Responsibilities

•Client Support Professionals will service incoming calls by:
•Handling incoming telephone orders (order taking).
•Servicing calls in an efficient manner.
•Placing orders for customers via client’s online order management system.
•Advising callers on order status.
•Resolving all other customer service inquiries.

Course Options: Monday – Friday 9:00 AM to 1:00 PM (EST) 6:00 PM to 10:00 PM (EST)

•Enrolled participate must attend all instructor led sessions during scheduled times
•Course sessions are held Monday-Friday and delivered an instructor certified.

Equipment Requirements:Home Phone (Landline), Headsets, and a Computer with Windows XP, Windows XP Professional, Windows XP Home, Windows 2000 Professional &Windows 7(32 & 64 Bit)
• NOTE: MAC OS, Vista or Windows 8 Not Supported