Client Support Professional (CSP) - Contract

PLEASE NOTE:  WE ARE CURRENTLY NOT ACCEPTING APPLICATIONS FOR THIS ROLE IN THE FOLLOWING STATES:  California, Conneticut, Massachusetts, Maryland, New York, Oregon

JOB ID: 109117BL

Role:

Agents will be responsible for providing excellent customer support service to our clients by taking inbound calls from customers needing assistance to include but not limited to;  sales, account management, billing, and technical support.  

Basic Requirements:

Preferred (not required):

• Associates degree or higher is preferred.


• Minimum of 6 months previous customer service experience.  


• Inbound call sales experience will aide in eligibility requirements to service sales opportunities.


• Excellent communication and computer skills, including MS Word, Excel & PowerPoint. Record and/or database management experience.

 Mandatory:

• High school diploma/GED or equivalent work experience.


• Must be able to work a minimum of 20 hours per week.  Some of these hours may be required to be serviced on either Saturday or Sunday.  (Depending on the client.)


• Must be able to type a minimum of 35 wpm.


• Must be able to attend online instructor-led training as required for certification to service selected client. (Note: Training is unpaid and has a duration of 2-6 weeks for up to 4 hours per day).

Technical Requirements:

• High-speed internet broadband internet service. (No dial-up or wireless services are permitted.)


• Computer/laptop with a mininum of 2GB of RAM.


• Windows 7 or XP operating system.  MAC supported on some client applications but not all.


• PC speakers/speakers and compatible headset.


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