Client Support Representative

Overview

Join our dynamic team at Thrive & Consulting, where we prioritise exceptional client experiences. The ideal candidate will be passionate about providing support and solutions to our clients.

Key Responsibilities

• Respond to client inquiries via email and chat in a timely manner.
• Assist clients with product usage and troubleshoot issues effectively.
• Document client interactions and maintain accurate records of communications.
• Collaborate with internal teams to resolve complex client issues.
• Provide feedback to enhance product offerings and improve service delivery.

Requirements

• Proven experience in a client support role or similar.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and Microsoft Office Suite.

Nice to have

• Experience in the consulting industry.
• Familiarity with customer support tools and software.
• Additional language skills are a plus.