Remote Coffee Solutions Advisor

Job Title: Remote Coffee Solutions Advisor
Location: Remote (Global)
Company: Pro Coffee Gear

Pro Coffee Gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a knowledgeable Remote Coffee Solutions Advisor with strong customer service skills to join our team. This remote role combines technical coffee expertise with client relationship management to deliver exceptional service to our customers.

Responsibilities:

• Coffee Equipment Consulting: Provide expert advice to customers about coffee equipment selection, setup, and troubleshooting based on their specific needs and preferences.
• Technical Support: Assist clients with technical questions about their equipment, helping resolve issues through clear communication and deep product knowledge.
• Customer Relationship Management: Maintain ongoing relationships with clients, providing consultative support via email, text, and other channels throughout their coffee journey.
• Sales Support: Guide customers through the purchasing process, creating quotes and invoices through Shopify, QuickBooks, and other platforms.
• Post-Purchase Support: Coordinate professional equipment installation, manage aftersales inquiries, and help clients source accessories, parts, and consumables.
• Shipping & Returns: Oversee logistics related to equipment delivery, handle damage claims, and process returns when necessary.
• Process Improvement: Identify opportunities to enhance customer experience and operational efficiency based on client interactions.

Qualifications:

• Coffee Expertise: Demonstrated knowledge of specialty coffee equipment, brewing methods, and industry trends. Barista experience or café advisory role highly valued.
• Customer Service Excellence: Proven track record in customer-facing roles with outstanding communication skills and service orientation.
• Technical Aptitude: Ability to understand, explain, and troubleshoot coffee equipment specifications and functionality.
• Problem-Solving Skills: Resourceful approach to resolving customer issues and finding solutions to complex scenarios.
• Digital Proficiency: Comfort with e-commerce platforms, especially Shopify and QuickBooks.
• Self-Management: Ability to work independently, prioritize tasks, and manage client relationships in a remote environment.

Please note: All applicants must submit their CV in English. CVs in other languages will automatically be disqualified.

At Pro Coffee Gear, we believe in the strength of diversity and equal opportunities for all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you're passionate about coffee equipment, helping others craft the perfect cup, and providing exceptional customer service, join our team and help us empower the craft of professional coffee. Apply now!