Collections Specialist (Project based - 3 months)

This is a 3-month contract role. Please apply if you’re comfortable with this arrangement and are available for the full contract period.

⏰ Shift Schedule & Work Setup:

• Eastern/Central Timezone (Night Shift in PH)
• 100% Remote – work from the comfort of your home
• Applicants should be equipment ready (laptop, headset, etc.) to ensure a smooth start and seamless workflow

Job Summary:

The Collections Specialist is responsible for daily client engagement and providing administrative and research support for the collections functions. The Collections Specialist is a key member of the billing and finance team and will regularly interact with the finance team, clients and cross-functionally with other departments as needed.

Key Responsibilities:

• Support the collections process, working to resolve client payment issues and protect the financial assets of the organization.
• Meet assigned collections quotas and targets by consistently following up on outstanding accounts and securing timely payments.
• Review documents and filings, assess credit histories and reports, collect and process data on existing and prospective customers, and process credit applications.
• Follow all applicable organization and compliance rules regarding credit and collection processes.

Skills, Knowledge, and Expertise

• 3-5 years of relevant experience in collections, accounts receivable, credit, billing, or a related field
• Proven ability to meet assigned collections quotas and performance targets
• Strong oral and written communication skills, with the ability to professionally handle payment concerns and difficult conversations
• Strong negotiation, problem-solving, and follow-up skills
• Excellent time management, organization, and attention to detail, with the ability to manage multiple accounts in a fast-paced environment
• Proactive and accountable, with a strong focus on resolving outstanding accounts and achieving collection goals
• Ability to follow established credit, collections, compliance, and documentation procedures

Why You'll Love Working with Us:

• 100% Remote Work Enjoy the flexibility of working from anywhere!
• Paid Leave Take time off to recharge, starting upon regularization.
• HMO Benefits Comprehensive healthcare coverage as soon as you're regularized.
• Government-Mandated Benefits All statutory benefits such as SSS, PhilHealth, and Pag-IBIG are fully provided.
• Fun & Collaborative Culture Be part of a dynamic team that values creativity, innovation, and teamwork.

NOTE:

This is a full-time employment position and NOT an Independent Contractor arrangement. It comes with government-mandated contributions and benefits.

A background check is part of our hiring process and will be completed before moving to the job offer stage. We kindly ask applicants to have the necessary details ready in advance to keep things smooth and hassle-free.