Community Association Manager - Delaware

Description

Are you looking for a challenging, people-oriented, opportunity that has the option for a hybrid work schedule with a fantastic company? Tidewater is hiring for an experienced Community Association Manager to work with a portfolio of HOAs and Condo Associations in and around the Lewes, DE area.

After the introductory period, you have the flexibility to have a hybrid schedule so that you can work closer to your associations! The home base office is our headquarters located in Lewes, DE.

Join us and make a difference!

OVERALL PURPOSE

The Community Association Manager manages the general business and operations of the common property and services of condominiums, cooperatives, and planned communities through their homeowners' or community associations on behalf of Tidewater. 

ESSENTIAL FUNCTIONS

• Manages delinquencies and pre-paid dues, monthly assessment charges, payments received, invoices paid, etc. on behalf of the Association/BOD/Tidewater Property Mgmt.
• Reviews financial statements, prepares budgets and creates monthly management reports on behalf of Tidewater
• Develops and maintains Association annual budgets
• Negotiates with contractors on behalf of the Association and Tidewater
• Maintains calendars, contact databases and appointments
• Resolves complaints of homeowners on behalf of the Association and Tidewater
• Communicates regularly and assists the Board of Directors with the implementation of requests
• Responsible for the completion of action items for each community in a timely manner 
• Advises and assists the BOD with homeowners and other residents inquiries and requests
• Oversees the maintenance of property and facilities that the homeowners own and use jointly through the association. These also include, but are not limited to, the following services:
  • Trash removal
  • Maintenance of landscaping
  • Maintenance of parking areas
  • Snow/Ice removal
  • Solicitation restrictions
  • Repairs of all structures on the property (residence or common areas, equipment, etc.)
• Advises the Board and Homeowners in complying with association and government rules and regulations
• Maintains legal documentation for the BOD (Community Association)
• Manages service vendors and onsite staff, if applicable
• Responsible for the operation of community pools, golf courses and community centers on behalf of the Association/BOD
• Advises/Assists the elected Boards of Directors with the resolution of legal issues or disputes that may affect the owners, as well as to review any proposed changes or improvements by homeowners to their properties
• Enforces the Management Agreement and ensures all expectations are being met for each community (i.e. number of meetings, budgets, inspections, charges, etc.)
• Attends evening and potential weekend meetings, as outlined in each Community’s Management Agreement
• Attends court as needed on behalf of the Community Association/BOD
• Manages site inspections as outlined in each community’s Management Agreement
• Required to be on-call in accordance with the company policy and procedures and/or the Community Association Agreement
• All other duties as assigned

Requirements

REQUIRED COMPENTENCIES 

• Critical Thinking/Evaluation: The ability to interpret information to provide recommendations and solutions. This includes, but is not limited to, problem solving, researching, auditing, and measurement and assessment skills.  
• Communication: The ability to effectively and professionally present information. This includes verbal and written communication, presentation, active listening, and effective and timely feedback.?? 
• Financial Acumen: The ability to understand financial effects of certain choices and actions and make informed decisions to minimize errors and maximize profit.? 
• Relationship Management: The ability to manage interactions to provide service and to support the company. This includes, but is not limited to, customer service, responsiveness, teamwork, employee engagement, business networking (vendors), mentorship, proactivity, influence, and respect.  
• Ethical Practice: The ability to integrate core values, integrity, and accountability throughout all organizational and company practices. This includes, but is not limited to, professionalism, confidentiality, trust, and rapport building and personal, professional, and behavioral integrity.  

MINIMUM SKILLS AND QUALIFICATIONS 

• Must possess excellent verbal, written, and interpersonal communication skills. 
• Minimum of 2 years of portfolio management experience or similar industry. 
• Knowledge of the HOA and Condo Act and/or any other State or Federal legislation. 
• Experience with vendor management and construction/maintenance issues. 
• Min of 2 years’ experience with creating, adjusting, and interpreting Association (and/or other relatable experience) budgets and financial statements. 
• Ambitious and motivated to succeed. 
• Proficiency in Microsoft Office applications (Word, Excel, Outlook). 
• Exceptional time management, prioritization, and organizational skills. 
• Ability to analyze, evaluate and act on issues and/or problems, reach sound conclusions and take appropriate action. 
• Ability to work in a fast-paced environment. 
• Must be able to multi-task efficiently and effectively. 
• Ability to take direction and constructive criticism. 
• Shows initiative and needs minimal supervision. 
• Ability to build, foster and maintain relationships. 
• Customer service-oriented, positive attitude. 
• Reliable Transportation and a Current/Valid State Driver’s License. 
• Ability to learn new software. 
• Certifications: CMCA®, AMS® and PCAM® designations a plus. 

PHYSICAL EFFORT REQUIRED 

• This position works under usual office conditions.  
• Required to work at a personal computer as well as be on the phone for extended periods of time.  
• Must be able to stand, sit, walk, and occasionally climb for possible extended periods of time.  
• The incumbent must be able to work extended and flexible hours and weekends as needed. 
• Position experiences interruptions; need for frequent shifting priorities, and deadlines.??  
• Ability to lift up to 25 lbs.  
• Ability to detect auditory and/or visual emergency alarms. 
• Requires travel to communities, CAI events and other various sites and use of own vehicle.? Must provide proof of valid Driver’s License and vehicle liability insurance. Must also maintain Driver’s License and vehicle liability insurance. 
• Being outdoors is required - susceptible to heat, cold and seasonal elements, etc.