Concierge Executive

About Marchay:

Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide. 

Role Overview:  

We are seeking a detail-oriented Concierge Executive to support our Travel Advisory team in executing seamless luxury travel experiences. This role supports day-to-day trip planning operations, including curating and coordinating dining reservations, spa reservations, transportation, car rentals, and sightseeing recommendations, as well as providing administrative support in Salesforce and shared document systems. The position involves regular communication with travel partners, with the opportunity to engage with clients and assist with Axus itinerary creation over time. The ideal candidate has a strong interest in luxury travel, exceptional organizational skills, and availability during U.S. working hours.

Responsibilities: 

• Concierge Bookings: Facilitate concierge bookings (i.e. dining, spa, non-privately guided activity suggestions) by coordinating communications between the team and partners
• Car and train transfers: Secure car and train transfers with the travel teams
• Car rentals: Secure car rentals in collaboration with the travel teams
• File Organization: Assist in maintaining a well-organized system for files and information in Salesforce and SharePoint
• Collaboration with the Team: Regularly communicate with travel teams to ensure seamless execution of tasks
• Potential for other responsibilities based on candidate’s capabilities and advancement goals

Qualifications: 

• Professional & service-oriented mentality
• Proven experience in travel operations, ideally luxury travel
• Excellent organizational and multitasking abilities
• Strong verbal and written communication skills
• Incredibly keen attention-to-detail and excellent time-management
• Ability to review materials with a fine-tooth comb and identify issues or errors
• Proactive problem-solving skills and ability to work in a fast-paced environment
• Proficiency in Axus, Salesforce, and SharePoint a plus
• Proficient in Sabre GDS is also a plus
• Willing to work within an approximate 9am-6pm ET timeframe Monday to Friday (Note: this can have some flexibility)  
• Based in North America
• Bachelor’s degree required

Why Join Marchay? 

• Competitive Compensation: Annual salary with a performance-based, discretionary bonus
• Comprehensive Benefits: Fully covered medical, dental, and vision insurance
• 401(k) Plan: Access to our retirement savings program
• Generous Time Off: Ample PTO plus company holidays to recharge and reset
• Career Growth: Opportunity to develop toward a senior service role, with increasing ownership and strategic decision-making over time.
• Flexibility: Remote work environment with the ability to manage your schedule effectively
• Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground