Consumer Engagement Manager (bilingual)

MED-EL |Tampa or Orlando, Florida

MED-EL is a global leader in hearing implant technology, dedicated to overcoming hearing loss as a barrier to communication and quality of life. Through innovative hearing solutions, education, and ongoing support, MED-EL empowers individuals with hearing loss to connect with the world around them.

Join our team and help make a meaningful difference in the lives of individuals and families navigating their hearing journey.

MED-EL is seeking a bilingual Consumer Engagement Specialist to support individuals considering or living with cochlear implants and other hearing implant solutions. This remote, field-based role will be based in the Tampa or Orlando, Florida area and will support a regional territory across the Southeast.

In this role, you will help individuals and families navigate the consumer journey—from initial awareness and education through device selection, implantation, and long-term success. You will build strong relationships with cochlear implant centers, healthcare professionals, recipients, and community partners to strengthen referral pathways, expand access to information, and enhance the overall recipient experience.

Consumer Education and Engagement

• Educate and engage prospective cochlear implant candidates, recipients, families, and healthcare professionals to support informed decision-making throughout the hearing implant journey.
• Conduct individual meetings with prospective candidates and current recipients to provide education, share resources, and offer appropriate peer and community support.
• Manage consumer inquiries, provide timely follow-up, and maintain accurate documentation in accordance with company guidelines.
• Participate in MED-EL Monday programs and other educational initiatives for new recipients.
• Support consumer education related to product upgrades, second-side implantation, accessories, and available services in collaboration with the Community Technical Support team.

Clinical Center and Regional Relationship Development

• Develop and maintain strong working relationships with key cochlear implant centers and healthcare professionals throughout the assigned territory.
• Collaborate with clinical partners to establish and strengthen referral pathways, improve patient education, and enhance recipient support.
• Develop communication plans with key centers to address local needs, improve coordination, and support the patient experience.
• Partner closely with regional account management and customer service representatives to ensure a coordinated approach to product delivery, recipient support, and customer satisfaction.
• Establish regional goals and implement engagement activities and resources tailored to the needs of local centers and their patients.

HearPeer Community Development

• Build awareness and participation in MED-EL’s HearPeer Community in collaboration with area clinics and recipients.
• Partner with the Associate Director to develop and implement HearPeer initiatives aligned with national and regional objectives.
• Support the recruitment, training, development, and ongoing engagement of HearPeer Mentors.
• Contribute to HearPeer Community content for social media, newsletters, educational resources, and other communication channels.
• Identify opportunities to expand peer-to-peer connections and strengthen community support for individuals with hearing loss.

Events, Outreach, and Program Development

• Plan and participate in national and regional consumer-focused conferences, educational programs, and community events.
• Coordinate event logistics, travel arrangements, presentations, exhibit staffing, and follow-up activities.
• Deliver engaging presentations to diverse audiences, including consumers, families, healthcare professionals, and community partners.
• Contribute ideas and insights to the Consumer Engagement team to improve programs, educational resources, marketing initiatives, and the overall consumer experience.
• Participate in cross-functional workgroups and committees as appropriate.

Reporting and Program Management

• Track engagement activities, initiatives, and outcomes using CRM and other company systems.
• Maintain accurate records, prepare trip reports, coordinate outreach activities, and document and follow up on consumer concerns or complaints as needed.
• Manage assigned activities within established budgets, company policies, and procedures.
• Collaborate with regional and national colleagues to share insights, identify opportunities, and support broader organizational goals.

• Master’s degree preferred in audiology or a related field focused on hearing disorders, hearing healthcare, hearing loss interventions, or a comparable area.
• Three to five years of relevant professional experience in hearing healthcare, patient or consumer engagement, healthcare education, account development, or a related field.
• Experience with cochlear implants, hearing healthcare, or the medical device industry is highly valued.
• Bilingual Spanish and English

Work Environment and Travel

This is a remote, field-based position with a preferred home base in the Tampa or Orlando, Florida area. The role requires regional travel throughout the assigned Southeast territory, along with occasional national travel for conferences, meetings, training, and company events.The successful candidate will be comfortable working independently in a geographically dispersed territory while maintaining close communication and collaboration with colleagues across regional and national teams.