Consumer Loan Servicing Specialist I

Job Summary Overview

This position is responsible for processing direct centralized loans with a focus on efficiency and accuracy. 

Essential Job Functions

• Provides knowledge and superior service regarding Consumer Lending processes to branches and support segments via the department ACD line. 
• Works alongside Consumer Lending Sales teams by meeting processing SLAs to achieve a seamless and efficient loan process for direct loan types. 
• Process and fund all direct loans in a timely manner with a focus on accuracy and efficiency within MeridianLink DL4.
• Process and fund all Pledge loans and Secured Visas to validate all funds are pledged properly and without error to eliminate CU risk. 
• Reviews each application to ensure borrower and collateral meets lending and underwriting guidelines. 
• Validates vehicle insurance documents and payoff documents for accuracy and to remain compliant. 
• Reviews and analyzes vehicle and titling documents to mitigate risk for members and the credit union. This requires proficiency in using ADOT, AZMVD and other Authorized Third-Party resources, as well as staying current AZMVD processes and legal updates.
• Completes Motor Vehicle Record (MVR) review within AZMVD system to confirm ownership, assist with changes of ownership and calculate registration cost.
• Must have basic knowledge of non-processing titling tasks such as the ability to determine lien release questions or issues. 
• Provide overrides put in place as stopping points for front end users to ensure applications remain compliant and are funded without error.  
• Completes a pre quality check of each application and title packet to ensure seamless funding and lien perfection while meeting compliance and lending guidelines.
• Responsible for assisting with Notary needs within Consumer Lending. 
• Allied product experts for GAP, Extended Warranties, and Debt Cancellation to validate vehicles meet product requirements prior to funding. 
• Understands Consumer Lending policies, processes, and practices.
• Maintains professional standards and adheres to Arizona Financial values. 
• Ensures individual and credit union adherence to policies and standard business practices.

Position Required Qualifications

Minimum Education and Experience

High School diploma or general education degree (GED). Two (2) years of experience in a financial institution or related field in customer service or one (1) year with Arizona Financial Experience. 

Knowledge, Skills, and Abilities

Knowledge of computers and software applications. Ability to type 45 words per minute. Ability to read, write, speak, and use proper grammar in English. Ability to read and comprehend written instructions, correspondence, memos, and procedure manuals. Ability to communicate verbally on the telephone, speaking to members regarding sensitive inquiries or complaints. Ability to work efficiently and responsibly in an environment with multiple work demands and short timeframes. Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations. Ability to calculate rates, ratios, income, and percentages. 

Licenses, Training, and Certifications Required

None.

Preferred Qualifications

One (1) year of experience with Consumer Loans.

Hybrid Work Environment and Physical Demands

• Occasionally required to reach with hands and arms. 
• Regularly required to stand or sit; use hands to finger keys accurately when using calculator machines or computer keyboards. 
• Occasionally lift and/or move up to 50 pounds. 
• Specific vision abilities required by this job include close vision, distant vision, and peripheral vision. 
• The noise level in the work environment is quiet.
• Must be able to travel independently to department and branch locations. 

NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.