Role Summary
We are looking for a Contracts Negotiator to join our Legal team, focused on negotiating and managing customer-facing commercial agreements across the Americas. This role works closely with our sales, channel, and business teams to move deals forward while protecting Sophos's interests. You will handle a high volume of negotiations across a range of deal sizes and customer types, from mid-market businesses to large enterprises.
This is a commercial contracts role, not a practicing attorney position. Lawyers are welcome to apply, but a law degree is not required.
What You Will Do
- Negotiate customer agreements including subscription agreements, order forms, SaaS terms, MSA/SOW structures, amendments, renewals, and channel partner agreements across the Americas region
- Review, redline, and negotiate customer paper (including procurement terms, DPAs, and security addenda) against Sophos's approved positions and playbooks
- Partner with Sales, Deal Desk, and other business stakeholders to support deal velocity while managing commercial and contractual risk
- Escalate issues that require legal judgment to in-house counsel, with clear summaries of the issue, business context, and recommended path forward
- Maintain and help improve contract templates, fallback language, and negotiation playbooks
- Track and manage a pipeline of active negotiations, ensuring timely turnaround and clear communication with internal stakeholders
- Identify trends in customer pushback and work with the Legal team to develop scalable responses
- Support process improvements in contract lifecycle management, including workflow tools and approval processes
What You Will Bring
- 3+ years of experience negotiating commercial contracts, preferably in a technology, SaaS, or cybersecurity company
- Demonstrated ability to read, interpret, and negotiate complex commercial agreements without direct supervision
- Strong understanding of common commercial contract concepts: limitation of liability, indemnification, IP ownership, data protection, warranties, and termination rights
- Familiarity with SaaS and subscription-based business models
- Experience working with Sales teams in a fast-paced, deal-driven environment
- Excellent written and verbal communication skills, with the ability to explain contract positions to non-legal stakeholders
- Strong organizational skills and the ability to manage a high volume of concurrent negotiations
- Comfort working across time zones in the Americas region
Preferred Qualifications
- Experience negotiating with U.S., Canadian, and Latin American customers
- Familiarity with government or public sector contracting in the Americas
- Experience with contract lifecycle management (CLM) tools
- Background in cybersecurity, IT infrastructure, or enterprise software
- Paralegal certification, contract management certification (e.g., IACCM/WorldCC), or equivalent professional training