Controls Parcel Support Engineer

JOB TITLE:  Controls Engineer, Parcel Systems Remote Support

REPORTS TO: Director of Service and Support

JOB STATUS: Full Time 

FLSA STATUS: Exempt 

DATE:  March 25, 2026

JOB SUMMARY: 

The Controls Engineer for Parcel Systems Remote Support provides technical support for automated parcel handling systems, initially focused on supporting Amazon operations. This role is part of the After Sales and Service team and is responsible for providing remote PLC and electrical systems support to maintain system availability and performance.

This position requires an engineer who is comfortable responding to technical support calls in a fast paced environment and capable of troubleshooting complex controls and electrical issues remotely. The role involves supporting systems used in warehouse and airport environments where conveyor technology and automation systems are similar in operation but may differ in hardware and configuration.

The successful candidate will play a key role in supporting customers around the clock as part of a 24 hour, 7-day support structure. Occasional travel to customer sites may be required to assist with system troubleshooting, commissioning, or service activities.

ESSENTIAL FUNCTIONS:

Remote Technical Support

· Provide remote troubleshooting and support for parcel handling automation systems

· Respond to PLC and electrical system support calls from Amazon and other customers

· Diagnose and resolve controls related issues affecting conveyor and automation systems

· Guide onsite maintenance teams through troubleshooting procedures when required

· Document service activities, troubleshooting steps, and resolutions

Controls and Electrical Systems Support

· Support PLC controlled conveyor and automation systems used in warehouse and airport environments

· Analyze electrical schematics and control logic to identify and resolve system faults

· Assist with system diagnostics, software troubleshooting, and control system recovery

· Provide guidance on proper system operation and maintenance procedures

Customer Support and Communication

· Serve as a technical point of contact for customer support requests

· Maintain clear and professional communication during troubleshooting activities

· Provide timely updates on system status and issue resolution

· Maintain accurate service documentation and support records

Service and Project Support

· Support the After Sales team in activities related to service contracts, spare parts, and small projects

· Assist with system upgrades, troubleshooting support, and engineering analysis when required

· Participate in continuous improvement initiatives related to service and support operations

Travel and Field Support

· Travel to customer sites when remote support cannot fully resolve issues

· Assist with onsite troubleshooting, commissioning, or service activities when required

· Support coordination between field technicians and remote engineering teams

WORK ENVIRONMENT:

This position is primarily focused on remote support operations and may require participation in a rotating support schedule to provide continuous customer coverage. Occasional travel to customer sites may be required to support troubleshooting or service activities.

PHYSICAL DEMANDS:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Sitting for prolonged periods of time when in office

· Standing and walking for prolonged periods of time when at a jobsite

· Climbing may be required when working at a job site

· Repetitive typing/data entry

· Lifting up to 10 pounds 

WORK SCHEDULE:   

This role works in office when not traveling to job site. General office hours are M-F, 7a-4p or 8a-5p. Working hours will vary when working at a job site to meet the project requirements as needed.

It is the policy of Sortation Labs, LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin,  physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.),  or any other characteristic protected by federal, state or local law. In addition, Sortation Labs, LLC will provide reasonable accommodations for qualified individuals with disabilities.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

· PLC troubleshooting and diagnostics

· Electrical systems analysis

· Conveyor and material handling systems

· Remote technical support

· Customer communication and support

· System diagnostics and fault resolution

· Documentation and service reporting organizational skills 

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

· Bachelor’s degree in Electrical Engineering, Controls Engineering, or related field

· Experience with PLC based automation systems in industrial or material handling environments

· Strong understanding of electrical systems used in warehouse automation or airport baggage handling systems

· Ability to read and interpret electrical schematics and control logic

· Experience troubleshooting conveyor systems and automated material handling equipment preferred

· Strong problem solving and analytical skills

· Excellent communication skills and ability to support customers remotely

· Willingness to participate in a 24-hour support environment

· Ability to travel occasionally for onsite support