Crisis Hotline Responder

 Our Crisis Hotline Responder provides vital support to individuals experiencing mental health crises in Clermont and Brown Counties. This role is based at our office in Mt. Carmel, Ohio, with potential for remote work after probationary period. Responsibilities include managing crisis calls, conducting lethality assessments, providing referrals, and ensuring effective crisis management.

Essential Responsibilities

• Employ active listening techniques to de-escalate callers experiencing mental health concerns.
• Provide immediate crisis management and stabilization support, including suicide risk assessment.
• Collaborate within a team to deliver crisis interventions to adults, children, and families.
• Participate in ongoing trainings to enhance professional skills and support program development.
• Facilitate linkages to essential services and community resources.
• Maintain accurate client records and comply with Ohio law and Child Focus procedures.
• Collect data and complete reporting required for 988 implementation.

 Salary and Benefits

• Competitive Salary
• Comprehensive Benefits:
  • Medical, vision, dental insurance and EAP program.
  • Health Savings and Flex Spending account options with agency match.
  • Generous paid time off and extended illness benefits.
  • 403(b) retirement plan with generous 6% employer match.
  • Company car program and mileage reimbursement.
  • Federal Student Loan Forgiveness program eligibility and tuition reimbursement.
  • Paid apprenticeships and internships.
  • On-site childcare with 25% employee discount. 10% for additional children. 
  • Employee wellness benefits.

Child Focus Offers

• Great Work Life Balance:
  Supported with flexible work schedules.
• Growth and Advancement Opportunities:
  Commitment to promoting from within.
• Personal and Professional Value:
  High engagement in supporting children, families, and adults.
• Professional Development:
  Free continuing education and clinical supervision.
• Competitive Compensation:
  Sign-on and referral bonuses, mid-year, and annual performance bonuses.

Join our team at Child Focus and play a crucial role in providing immediate support and guidance to individuals in crisis. Make a difference with us!

Hours:
28-40 hours per week (Evenings and Weekends)

Degree Required:
Bachelor’s degree in Social Work with 2 years of mental health experience

Degree Preferred:
Master’s or Bachelor’s in Social Work, Counseling, Psychology

License Required:
LSW, LPC, MFT

License Preferred: LISW, LPCC, or IMFT