CRM Specialist (Retention, Klaviyo, Email)

Polaris Growth is hiring a CRM Specialist to join our team. You’ll work on CRM, retention and Lifecycle strategies for established & fast-growing e-commerce brands.

What you’ll do

• Turn customer data into clear actions and improvements

• Translate strategy into execution (and vice versa)

• Build and optimize flows, campaigns, and pop-ups in Klaviyo

• Run A/B tests and iterate fast

• Work in sprints with your team and clients

What we’re looking for (non-negotiable)

• 3+ years experience in email marketing / CRM / e-commerce

• Strong hands-on experience with flows and campaigns

• Experience with Klaviyo or similar tools

• Strong communication skills (Dutch and/or English)

• Analytical, proactive, and comfortable owning projects

Nice to have

• Experience with RFM, CLV and loyalty

• Shopify / Magento / WooCommerce knowledge

• Eye for identifying gaps in retention & performance

• Understanding of attribution and margins

What you’ll get

• Competitive salary based on your experience and skill set

• Mostly remote, with regular co-work days

• 25 vacation days (full-time) + NS Business Card

• Company laptop + full home office setup

• Access to top training (Klaviyo, CRO, data & strategy)

• Room to grow into the direction you want

• Work at a leading Klaviyo Elite Partner agency

• Team outings, drinks & events

• A direct, open culture with strong team support

This is for you if

• You want to go beyond execution and think strategically

• You enjoy solving problems and improving systems

• You want to grow fast within a strong team

This is not for you if

• You prefer repetitive, low-impact work

• You need constant guidance to move forward

• You’re not interested in continuous improvement

Apply now and let’s build something meaningful together.