Croatian and Slovenian ( Bilingual ) Speaking Customer Service Agent - Work Remo

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and Business Process Outsourcing (BPO) firm, renowned for connecting exceptional multilingual talent with world-class organisations across the continent. With a strong presence in the international outsourcing sector, we pride ourselves on delivering premium staffing solutions that empower both candidates and clients to thrive. At Mercier Consultancy Group, we are committed to building rewarding careers for language professionals in some of Europe's most vibrant and dynamic locations.

Job Overview

We are currently seeking a talented and motivated individual to fill the Croatian and Slovenian ( Bilingual ) Speaking Customer Service Agent – Work Remote In Bulgaria position in Bulgaria, representing an outstanding opportunity within the fast-growing BPO and outsourcing industry. In this fully remote role, you will serve as the primary point of contact for Croatian and Slovenian-speaking customers, delivering exceptional service and support on behalf of a prestigious international client. If you are passionate about customer experience, fluent in both Croatian and Slovenian, and eager to build a meaningful career in the outsourcing sector, this is the perfect opportunity for you — and one of the most exciting Croatian-speaking jobs available in Bulgaria today.

Key Responsibilities

• Deliver high-quality, professional customer support to Croatian and Slovenian-speaking clients via phone, email, and live chat channels in a BPO environment.
• Handle customer inquiries, complaints, and service requests with empathy, efficiency, and a solution-focused approach in line with outsourcing industry standards.
• Accurately log all customer interactions and case details into the relevant CRM and ticketing systems, ensuring full compliance with data management protocols.
• Escalate complex or unresolved issues to the appropriate internal teams or supervisors, following established BPO escalation procedures.
• Maintain an in-depth knowledge of client products, services, and policies in order to provide accurate and helpful information to customers at all times.
• Consistently meet or exceed individual and team KPIs, including response times, customer satisfaction scores, and quality assurance benchmarks standard within the outsourcing industry.
• Collaborate effectively with team leaders and colleagues across the BPO operation to share knowledge, support continuous improvement, and contribute to a positive remote working culture.
• Participate actively in ongoing training sessions, product updates, and performance coaching sessions provided by Mercier Consultancy Group and the client.

• Native or fluent Croatian (spoken and written) is essential for this role.
• Must speaking Croatian and Slovenian at a professional or native level — bilingual proficiency in both languages is a strict requirement for this position.
• Valid EU passport (mandatory).
• Previous experience in customer service, contact centre operations, or the BPO/outsourcing industry is highly advantageous.
• Strong communication skills and the ability to handle a diverse range of customer interactions with professionalism and composure.
• Reliable high-speed internet connection and a suitable, quiet home working environment to fulfil the requirements of this remote position in Bulgaria.
• Proficiency in standard computer applications and the ability to navigate CRM platforms with ease.

What We Offer

• Competitive Monthly Salary aligned with industry standards in the BPO sector.
• Fully Paid Training provided by experienced professionals to set you up for success.
• Comprehensive Health Insurance for your peace of mind.
• Fully Paid Relocation Package (flight, transfer, hotel) — we take care of every detail of your move to Bulgaria.
• Monthly Performance Bonus rewarding your dedication and outstanding results.
• A supportive, multicultural remote working environment with genuine career development opportunities within a leading BPO organisation.
• And Much More...

Life in Bulgaria

Bulgaria is one of Europe's most captivating and affordable destinations, offering an exceptional quality of life that continues to attract international professionals from across the continent. From the cosmopolitan energy of Sofia and the charming cobblestone streets of Plovdiv to the stunning Black Sea coastline and the majestic Rhodope Mountains, Bulgaria is a country of extraordinary diversity and natural beauty. The climate in Bulgaria is wonderfully varied, with warm, sun-drenched summers perfect for outdoor exploration and mild, picturesque winters ideal for mountain retreats — making Bulgaria a truly year-round destination for those seeking balance between professional ambition and lifestyle fulfilment.

Beyond its breathtaking landscapes, Bulgaria boasts a rich cultural heritage, a thriving culinary scene, and a warm, welcoming local community that makes relocation feel remarkably seamless. The cost of living in Bulgaria is among the most competitive in the European Union, allowing you to enjoy a high standard of living without financial strain — from outstanding restaurants and vibrant nightlife to world-class wellness facilities and cultural events. For Croatian-speaking professionals searching for jobs in Bulgaria, this is a rare and exciting chance to combine career growth within the dynamic outsourcing industry with an enriching, adventure-filled European lifestyle. With our fully paid relocation package, making Bulgaria your new home has never been easier or more rewarding.

How to Apply

Are you ready to take the next exciting step in your career and secure one of the most sought-after Croatian-speaking jobs in the BPO industry? Do not miss your opportunity to join the Mercier Consultancy Group family and take on the Croatian and Slovenian ( Bilingual ) Speaking Customer Service Agent – Work Remote In Bulgaria position in Bulgaria — a role designed for driven, multilingual professionals who are ready to make a real impact. Click Apply Now to submit your application and one of our dedicated recruitment specialists will be in touch with you promptly. We look forward to welcoming you on board and supporting every step of your journey.

Mercier Consultancy Group — Connecting Talent. Creating Futures.