Croatian Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation

Mercier Consultancy MD is proud to offer an exciting opportunity for a Croatian Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to beautiful Greece. In this role, you will provide exceptional customer support to Croatian-speaking customers, helping them navigate their travel arrangements and making their experience with Booking.com outstanding.

Responsibilities

• Handle customer inquiries in Croatian via phone, email, and live chat regarding bookings, cancellations, and travel-related questions.
• Assist clients in utilizing the Booking.com platform to maximize their travel experience.
• Resolve issues related to reservations in a timely and effective manner.
• Document all customer interactions and transactions in the CRM system to maintain accurate records.
• Collaborate with other departments to ensure prompt resolutions to customer issues.
• Stay updated on promotions, services, and policies to provide accurate information to customers.

• Fluency in Croatian (written and spoken), with English proficiency preferred.
• Customer service experience, particularly in travel or hospitality, is advantageous.
• Strong communication and interpersonal skills, with a genuine passion for helping others.
• Ability to troubleshoot and resolve customer concerns with patience and professionalism.
• Familiarity with CRM systems is a plus.
• Willingness to relocate and immerse in a new cultural experience in Greece.
• Strong organizational skills and the ability to manage multiple tasks efficiently.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...