Croatian Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation

Mercier Consultancy MD is delighted to offer a wonderful opportunity for a Croatian Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to the picturesque country of Greece. In this role, you will be instrumental in providing top-notch support to Croatian-speaking customers, assisting them with their booking needs and ensuring a smooth and enjoyable travel experience.

Responsibilities

• Handle customer inquiries in Croatian through various channels, including phone, email, and live chat.
• Assist customers with the booking process, as well as modifications and cancellations of their reservations.
• Troubleshoot and resolve issues related to bookings and provide effective solutions to enhance customer satisfaction.
• Document customer interactions and feedback in the CRM system for reference and continuous improvement.
• Collaborate with internal teams to ensure swift resolutions of customer issues and maintain a high level of service.
• Stay updated on company policies, promotions, and products to provide accurate information to customers.

• Fluency in Croatian (both written and spoken), with English proficiency considered an advantage.
• Experience in customer service, particularly in the travel or hospitality sector.
• Exceptional communication skills and a friendly, customer-oriented attitude.
• Strong problem-solving abilities and the capacity to handle customer complaints with professionalism.
• Familiarity with CRM systems and online booking platforms.
• Willingness to relocate and immerse oneself in the Greek culture and work environment.
• Strong organizational skills and the ability to manage multiple tasks effectively in a dynamic setting.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...