Croatian Speaking Customer Care for Travel Company in Greece

Mercier Consultancy MD is thrilled to announce an opportunity for a Croatian Speaking Customer Care Representative for a leading Travel Company! This engaging role allows you to work in the beautiful setting of Greece while assisting Croatian-speaking clients with their travel needs. If you have a passion for travel and delivering outstanding customer service, this could be the perfect position for you!

Key Responsibilities

• Provide excellent customer support in Croatian via phone, email, and live chat for travel inquiries, bookings, and arrangements.
• Assist customers with information regarding travel packages, itineraries, modifications, and cancellations.
• Collaborate with internal teams to resolve customer issues and enhance the overall customer experience.
• Document customer interactions and maintain accurate records in our CRM system.
• Gather customer feedback to identify trends and suggest improvements for service delivery.
• Stay informed about travel regulations, industry trends, and our product offerings to provide informed support to customers.

• Fluency in Croatian (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, preferably in the travel or tourism sector, is highly desirable.
• Strong communication skills with a focus on customer satisfaction.
• Ability to work effectively in a fast-paced environment while managing multiple tasks.
• Strong analytical and problem-solving skills with attention to detail.
• Familiarity with CRM systems and travel booking platforms is an advantage.
• Willingness to relocate to Greece and embrace the cultural experience!

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...