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Croatian Speaking Customer Service for High-End Coffee Machines - Work In Greece

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Job Description - Croatian Speaking Customer Service for High-End Coffee Machines - Work In Greece

Mercier Consultancy MD is delighted to offer a fantastic opportunity for Croatian Speaking Customer Service Representatives for a premium High-End Coffee Machines brand, based in Greece. This role suits individuals passionate about delivering exceptional customer service and who have an interest in high-quality coffee products. As a representative, you will provide support to customers in Croatian, assisting with inquiries related to coffee machines, orders, maintenance, and troubleshooting.


Key Responsibilities

  • Respond to customer inquiries regarding high-end coffee machines, including product features, usage, and maintenance, via phone, email, and chat in Croatian.
  • Assist customers with order processing, delivery tracking, and after-sales services.
  • Troubleshoot technical issues and provide clear guidance to resolve problems effectively.
  • Handle customer complaints promptly and professionally to ensure customer satisfaction.
  • Maintain accurate records of customer interactions in the CRM system.
  • Collaborate with internal teams to enhance product knowledge and improve customer service processes.
  • Keep updated with the latest product developments and industry trends.
  • Fluency in Croatian (both written and spoken) is essential; knowledge of English is an advantage.
  • Previous experience in customer service, preferably in the consumer electronics or appliance sector.
  • Excellent communication and interpersonal skills with a customer-oriented approach.
  • Strong problem-solving skills and the ability to assist with technical support queries.
  • Good organizational skills and the ability to handle multiple tasks efficiently.
  • Familiarity with CRM software and customer support tools is desirable.
  • Willingness to work flexible hours, including weekends and holidays if needed.
  • Relocation to Greece is required for this position.
  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. Monthly Bonus
  4. 2 Extra Salaries Per Year
  5. Fully Paid Training
  6. Health Insurance
  7. And Much More...
Original job Croatian Speaking Customer Service for High-End Coffee Machines - Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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