Custodial Area Manager

Description

Unica Enterprises LLC is hiring an Area Manager to oversee the performance and operations of custodial and facility service contracts within the Dallas/Fort Worth Metroplex. This role reports directly to the Chief Operating Officer and is responsible for supervising site teams, driving contract compliance, enhancing efficiency, and supporting customer satisfaction and retention.

QUALIFICATIONS

- Minimum 5 years of experience in Custodial/Facility Services and Operations Management.

- Strong leadership, organizational, and time management skills.

- Familiarity with government and commercial custodial contracts preferred.

- Proficiency in MS Office (Word, Excel, Outlook); ability to create reports, spreadsheets, and basic charts.

- Ability to analyze performance data and recommend operational changes.

- Excellent communication and client service skills.

- Bilingual Preferred (English & Spanish)

- Willingness to travel for site visits throughout Texas and Oklahoma.

- Ability to work in a fast-paced, high-tempo environment with changing priorities.

BENEFITS

- 401(k)

- Health insurance

- Dental insurance

- Paid time off

WORK LOCATION

- Hybrid (Weekly visits required to corporate office in Oak Cliff, and on as-needed basis, + field visits + limited remote)

ADDITIONAL INFORMATION

- Must pass a federal background check prior to employment.

- Unica Enterprises LLC is an Equal Opportunity Employer and maintains a drug-free workplace. We encourage applications from candidates of all backgrounds and are committed to a diverse workforce.

ABOUT UNICA

Founded in 2007 and based in Dallas, Texas, Unica Enterprises LLC is a certified 8(a), Woman-Owned company specializing in custodial and facilities operations. Our clients include Dallas Fort Worth International Airport, City of Fort Worth, City of Arlington, City of Irving, City of Dallas, Customs and Border Protection, Department of Army, Department of Air Force, to name a few.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience:

• Custodial Management: 5 years (Preferred)

Language:

• Spanish and English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Dallas, TX 75208 (Required)

Work Location: Hybrid remote in Dallas, TX 75208

Requirements

KEY RESPONSIBILITIES

- Oversee day-to-day operations across multiple contract sites and multiple shifts (1st, 2nd, and 3rd shifts).

- Supervise and support project managers, site leads, and custodial teams.

- Conduct routine site visits, quality control inspections, and client check-ins.

- Serve as the primary point of contact with client representatives.

- Ensure adequate staffing, onboarding, and employee training.

- Implement process improvements to enhance efficiency and reduce costs.

- Monitor and report on KPIs including quality, productivity, safety, and customer satisfaction.

- Support the development and enforcement of work instructions and SOPs.

- Maintain high standards of professionalism, performance, and appearance across teams.

- Provide regular performance updates to the COO and address any operational gaps.

- Late night and weekend availability is a must.