Customer Care Partner

Make a Real Impact in Mental Health and Wellbeing

Work from home | Flexible, dynamic role | Be part of something bigger

At Mindstar, we’re leading the way in workplace wellbeing and mental health solutions across Australia. As a national leader in the industry, we’re renowned for our innovative programs that help people and organisations like Woolworths Group and AIA thrive.

From leadership & wellbeing coaching to crisis response services and training, Mindstar offers tailored solutions that genuinely make a difference. Now, we’re looking for a passionate Customer Care Partner to be the vital link in delivering our world-class service.

Why Join Mindstar?

• Flexibility of Work 100% from home
• Be part of a fast-growing, innovative company in a meaningful industry
• Enjoy comprehensive training, coaching, and leadership support

About the Role:

As our Customer Care Partner, you’ll:

• Act as a trusted first point of contact for customers and clients
• Provide empathetic, professional support to clients when processing and scheduling referrals —many of whom may be navigating challenging mental health or wellbeing circumstances
• Triage referrals based on sensitive information, including risk of harm
• Build strong relationships with our Mindstar Coach team
• Support smooth program delivery and provide crucial business support
• Collect data and feedback to support vital reporting and client updates
• Provide administrative support including managing phone calls and email inboxes, updating/creating resources and overseeing all aspects of virtual office management

Your work will ensure every client and stakeholder receives world-class Mindstar care, contributing to a journey of wellbeing and resilience for all.

What You’ll Bring:

• 3+ years in a dynamic administration/program management role (Corporate Health is a bonus!)
• Experience supporting others facing mental health and wellbeing challenges (MHFA training is a bonus!)
• Experience in intake and/or triage of referrals highly desirable
• Exemplary customer service skills
• Proven ability to build and nurture strong client relationships, with a focus on trust and long-term partnership
• Hands-on experience with data collection, processing and reporting
• A demonstrated passion for emerging technologies, specifically AI, with a proactive mindset towards applying these innovations
• Experience with M365 (incl Power BI), Google Workspace, XERO and Canva
• Experience working in remote or virtual teams

About You:

• A genuinely all-round good human (non-negotiable!)
• Infectiously innovative, creative and curious
• Exceptional attention to detail, accuracy and professionalism
• A confident and effective communicator with emotional awareness—especially under pressure
• Able to critically analyse situations and find solutions
• Agile and flexible, thriving in a fast-paced, dynamic environment
• Located on the east coast of Australia with a private, quiet space to work

What We Offer:

• A culture of wellbeing, trust, and fun
• An inclusive, diverse, and progressive team
• On-the-job training and coaching
• The opportunity to make a real difference to people’s lives

PLEASE READ - How to Apply:

1. Submit your resume and cover letter as one document - Applications will be reviewed as they are received.
2. Shortlisted candidates will be invited to a short screening call via MS Teams
3. Applications close 13 June 2025 unless a suitable candidate is found prior

Don’t miss your chance to join Mindstar and help redefine mental health and wellbeing across Australia.