Customer Enablement Program Lead

Summary:

The Customer Enablement Program Lead plays a critical role in bringing our customer education and enablement priorities to life. This role is ideal for someone who enjoys turning direction into action, coordinating day-to-day work, keeping tasks on track, and bringing organization to projects involving multiple teams and timelines.

You’ll partner closely with Customer Enablement leadership and cross-functional teams to help translate priorities into clear plans, drive follow-through, and ensure our education programs are delivered consistently and effectively. This is a hands-on, execution-focused role for someone who thrives behind the scenes making programs work.

Responsibilities:

• Turn Customer Enablement priorities into clear action plans that support the delivery and maturity of our education programs.


• Drive progress across multiple initiatives by tracking commitments, maintaining momentum, resolving blockers, and ensuring work moves forward.


• Support cross-functional coordination with Product, Marketing, Support, Service, and Customer Success to improve the visibility, adoption, and timing of enablement offerings across the customer journey.


• Help define and maintain the operating cadence for Customer Enablement, including tracking progress, outcomes, and key metrics.


• Improve operational consistency by standardizing processes, coordinating content or release-related changes, and identifying workflow improvements that strengthen long-term effectiveness.


• Gather and organize data, reporting, and feedback to monitor program performance, flag issues, and support ongoing execution.

Qualifications:

• 5+ years of experience in Customer Education, Customer Enablement, Learning Operations, or Education Services in a SaaS or technology environment.


• Proven ability to lead programs or projects from planning through delivery, with strong follow-through and attention to detail.


• Experience working across multiple teams and stakeholders to drive progress and outcomes.


• Comfort using LMS, knowledge base, project management, and reporting tools to support execution and measurement.


• Experience developing, coordinating, or maintaining customer education and enablement content.


• Highly organized, self-directed, and comfortable managing multiple priorities in a fast-moving environment.


• A strong ownership mindset and bias toward action.