Remote Customer Experience Associate III

Remote Customer Service Representative III 

$18.00/HR

Summary: 

As a Customer Service Representative III, you will assist the EPS Call Center with all aspects of the customer service functions, including receiving 80 inbound calls from Debit card cardholders; provide appropriate and accurate information over the telephone. Under the department supervisor(s) direction, CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task. 

What you get: 

What you will be doing:  

• Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required. 


• Assists with supervisor call backs 


• Assists with agent chat assistance 


• Assists with the call center floor to assist representatives with questions or difficult telephone calls. 


• Answers inquiries regarding general dispute process 


• Data entry of disputes when necessary 


• Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager. 


• Performs all other duties as assigned.  

People who succeed in this role have: 

• The ability to convey complex information in clear and concise terms to ensure customer understanding. 


• Strong work ethic. 


• Effective and accurate written and verbal communication skills. 


• Effective problem-solving skills. 


• Can navigate multiple applications and research solutions with ease 


• Love helping people and guiding them to the best solution for their issue  


• Are excited by innovative technology  


• Provide calm conflict resolution and problem solving for frustrated customers  


• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers  


• Can commit to 100% attendance for three to five weeks of paid training  

Requirements 

• Must be at least 18 years of age or older. 


• Must have a High School Diploma, or GED 


• A minimum of 1 year experience in Call Center or Customer Services  


• All internals must have 6 months experience in your current role.


• Must be able to successfully pass a criminal background check, credit check and security fingerprint. 


• Compliance with camera requirements for meetings and training.


• Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.


• Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.


• Equipment: The company will provide all necessary computer equipment


• Internet Speed Test: Must complete an internet speed test and achieve 50 Mbps upload and 50 Mbps download.


• Working knowledge of computers and Windows applications.