Remote Customer Experince/Sales Manager-SD

Company : Ao Globe Life

Job Type : Full Time

Burlington, On

Job Description - Remote Customer Experince/Sales Manager-SD

Full job description

Purpose driven company where YOU
can make a difference and grow your career

Bring your exceptional customer service skills to this key role with Globe Life AO National, supporting customers across the market in Ontario.

About Globe Life AO National
Globe Life AO National is a growing online sales force that specializes in providing the best insurance products to everyday working families. With a focus on life, accident, and supplemental health products, we prioritize people and offer mentorship and tools for success. Our company has experienced double-digit growth and maintains a competitive edge through the right products, strong union and community relations, and exceptional customer service. We operate across Canada, US, and New Zealand, offering full benefits, great pay, a flexible schedule, and opportunities for quick advancement.

Your mission
As a Customer Experience Manager, you will manage a portfolio of enterprise customer accounts and provide customer support across our customer base. You’ll serve as the primary contact for your Canadian enterprise customers, driving engagement, retention, revenue, and upselling opportunities. Your role will include customer relationship management and delivering exceptional customer support to ensure our customers make the most significant possible impact on children, families and union members
This position focuses on retention and revenue growth, with a commission structure for successfully uplifting and expanding customer value.

Your role will look a bit like this:

Account management, including establishing and nurturing client relationships, and encouraging usage of Globe Life AO National solutions
Guiding new customers through onboarding, providing training and facilitating product adoption
Providing support to customers and promptly resolving issues (or escalating)
Identifying opportunities to grow customer use of Globe Life AO National solutions, striving to expand service offerings with existing customers and enhancing the value they receive from Globe Life AO National
Proactively engaging with customers for renewal of service, including negotiation of services
Advocating for customers; being their voice
Proactively engaging and collaborating across the Globe Life AO National teams
Promoting our products and services as our product continues to evolve
Maintaining a high level of accuracy

What you’ll bring:
You’ll be highly motivated in your work, bringing a natural curiosity and ability to engage with customers to build rapport. You’ll love connecting in a meaningful way with customers, bringing our brand and values to life through every interaction. Technology will come easily to you, and you’ll have no trouble picking up new concepts and articulating these to your customers. You will also have:

Proven experience in a customer-facing role; account management, or customer support
A passion for delivering superior customer experience and making a positive impact
Detail-oriented, organized, with the ability to deliver results under pressure
Outstanding communication and people skills, with an ability to negotiate within existing relationships
Ability to work independently
A growth mindset with a drive towards adding to the success of the team
Curiosity; you know which questions are the right ones to ask to engage deeply with customers
Bilingual French and English would also be advantageous, but not essential

Working at Globe Life AO National
We strive to create a respectful, caring, safe and inclusive culture and are proud to be an equal opportunity employer. We love that we can celebrate different perspectives, this makes us a stronger team.  We welcome people from diverse backgrounds to join us.
In joining our team you’ll enjoy:

Remote role with daily office catch-ups
$100K+ earning potential, and full benefits!
Career development pathways
Knowing your work is making a difference to children, families and union member across Canada
Great work is rewarded!

We think you’ll like it here, a place where your own potential will be nurtured as you play an instrumental part in our customer’s experience and our growth in Canada
What next?
We’ll be reviewing applications as we go, so apply today. Applications close as soon as we find the right candidates.
Note that we’re ideally looking for >>>>

Original job Remote Customer Experince/Sales Manager-SD posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Remote Customer Experince/Sales Manager-SD

Job Description - Remote Customer Experince/Sales Manager-SD

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