Customer Programs Coordinator

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.        

POSITION SUMMARY 

The Customer Programs Coordinator provides essential support to the customer program management team, facilitating informed business decisions and enhancing operational performance. This role encompasses overseeing daily office operations to ensure efficiency and effectiveness in program execution.

WHAT YOU WILL DO:

• Obtain and maintain a thorough knowledge of the Customer Programs process
• Manage Contract Deliverable Process with cross functional group
• Pursue outstanding inter-departmental information and documents crucial to Customer Program Managers (CPM)
• Input and maintain Oracle Sales Orders for all Sales Release’s (SR)
• Make Master Resolution List (MRL) updates for the CPM’s
• Create and maintain Sales Release Change Request (SRCR) for CPM’s as necessary
• Prepare and obtain proper signatures for Certificates required for Customer Program Managers
• Follow up on documents requiring customer approvals and signatures
• Arrange and participate in meetings, conferences and project team activities (including company sponsored events)
• Assist staff in the preparation of the Customer Packages and Pre-Production Meeting binders including Courier tasks
• Create and maintain daily and weekly department metrics (MRL and Bus Business Report)
• Create departmental Work Instructions and maintain Customer Programs business process library
• Create auditable financial support documentation for SRCR’s as necessary
• Maintain Customer Programs departmental SharePoint site
• Participate in departmental process improvement projects
• Act as the departmental brand ambassador
• Manage and support customer funding programs such as CA HVIP and NY NYSERDA
• Provide general administrative support as workload demands
• Other duties as assigned by the department Manager or Director
• Work within established Policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational Quality, Environmental, Health and Safety programs
• Identify opportunities for process improvements
• This position must commute to the facility in Anniston, Alabama as required

 WHAT YOU NEED TO BE SUCCESSFUL:

• Post-secondary graduate in Business Administration
• 2-3 years in office business environment with analytical and data management experience
• SharePoint and Teams capability
• Able to work with minimal supervision
• Motivated to seek workplace improvements
• Strong personal and departmental organizational skills
• Computer skills with advanced with advanced skills in the following:
• Word
• Excel
• PowerPoint

WHY JOIN OUR TEAM:

• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY: 

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.  News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com