Customer Service

Join Our Team as a Bilingual Brand Advocate (Polish & English)!

Are you a sports enthusiast fluent in Polish and English? We are seeking a dynamic Customer Support Specialist to join our team and represent a top global sports brand. If you enjoy helping people and thrive in a fast-paced environment, this opportunity is for you!

Role Overview:

As a Bilingual Brand Advocate, you will be the primary contact for our Polish and English-speaking customers, ensuring they have a seamless experience with our brand. Your role is vital in resolving inquiries and delivering exceptional customer service.

Key Responsibilities:

• Engage with customers via phone, email, and chat in both Polish and English.
• Diagnose and resolve technical issues with detailed solutions.
• Investigate and address complex customer inquiries.
• Deliver high-quality customer service and build strong customer relationships.

What We Offer:

• Salary Options:
  • Remote work: 3500 BGN gross
  • Hybrid in Athens: 3400 BGN gross
• Comprehensive training to ensure your success.
• Monthly transportation/internet allowance of 50 BGN.
• Additional compensation for night shifts (if applicable).
• Bonuses for significant life events (marriage, birth/adoption, graduation).
• Health and dental care plans.
• Life insurance coverage.
• Multisport Card (partially funded by the employer).
• Discounts on a variety of goods and services.
• Convenient office location near public transport in Sofia.

Working Schedule:

• Monday to Saturday, 11:00 am - 8:00 pm (5 days per week, 40 hours per week).
• Schedules are provided one month in advance.

Ideal Candidate Profile:

• Fluent in Polish and English, both written and spoken.
• Strong problem-solving and analytical skills.
• Passionate about the sports industry (a plus!).
• Positive and professional demeanor.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively.

Ready to Join a Winning Team?

Apply today and become part of a team dedicated to delivering outstanding customer experiences. Application Deadline: January 6, 2025.

Note: Only local candidates, please.