Remote Customer Service Representative

Aqualillies is seeking a professional, customer-focused Remote Customer Service Representative to serve as the first point of contact for clients, partners, and prospective customers. This role is responsible for delivering exceptional customer support, managing inquiries, coordinating communication between clients and internal teams, and ensuring a seamless customer experience from initial inquiry through event completion.

The ideal candidate is organized, detail-oriented, proactive, and passionate about providing outstanding service in a creative and fast-paced environment.

Tasks

Respond to customer inquiries via email, phone, chat, and social media channels.

Provide accurate information regarding Aqualillies services, performances, classes, events, and bookings.

Assist clients with scheduling consultations and submitting booking requests.

Maintain customer records and update CRM systems with accurate information.

Resolve customer concerns and escalate complex issues when necessary.

Coordinate with booking, operations, and performance teams to ensure smooth communication.

Follow up with clients regarding inquiries, contracts, and event details.

Monitor customer satisfaction and identify opportunities to improve the client experience.

Support administrative tasks related to customer service operations.

Maintain a professional and positive brand image in all customer interactions.

Requirements

High school diploma or equivalent required; associate or bachelor's degree preferred.

1–3 years of customer service, client support, hospitality, or administrative experience.

Excellent written and verbal communication skills.

Strong organizational and multitasking abilities.

Ability to work independently in a remote environment.

Proficiency with Microsoft Office, Google Workspace, and CRM software.

Comfortable handling multiple customer interactions while maintaining attention to detail.

Experience in entertainment, events, hospitality, or luxury services is a plus.

Benefits

Fully remote work environment.

Flexible scheduling opportunities.

Professional growth within a creative and innovative company.

Collaborative and supportive team culture.

Opportunity to work with a globally recognized entertainment brand.